Senior Director, Experience Solutions & Success

Company Description

EVERSANA:

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:

The Sr. Director, Experience Solutions & Success oversees and leads the development/deployment of key strategic digital product/solutions for EVERSANA and ensures the target business benefits as part of EVERSANA’s digital growth strategy that these solutions deliver. The position is responsible for senior executive engagement and reporting on the state and performance of these initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by

• Strategic partner to EVERSANA ESS clients connecting the dots across our organization, activating the appropriate teams and capabilities to help wedge in additional services over time. 
• Ensure flawless execution of our EVERSANA ESS activities and connect the dots to other areas of the business.
• Lead development and execution of the EVERSANA ESS Sales & Marketing plan in partnership with commercial marketing
• Strategically partners with Agency account and EVERSANA new business teams to drive EVERSANA ESS awareness, sales and connect the dots across our organization, activating the appropriate teams and capabilities
• Assists new business pitch preparation and presentations
• Lead Affinity Marketplace SOW Addendums workstream and supports SVP in Affinity data partnerships
• Leads Omnichannel Advisory Council management and customer engagements, including member interviews, synthesizing and pulling through applicable feedback to internal team, events planning
• Supports and informs prospective client targeting efforts
• 3rd party Media vendor and internal media team liaison
• Marketing contributor to omnichannel engine product roadmap
• Supports and informs creation of new standard operating procedures for product implementation and handoff process for the engine once client signs
• Partners with account, strategy, PMO across Divisions and Service Lines and omnichannel implementation and product teams to define the project approach and plan for omnichannel initiatives, oversees work plans/timelines and communicates revisions as necessary to meet changing needs and requirements across the program
• Leads priorities and milestones at a program-level; manages assigned internal and external resources to completion

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Setting and driving the strategic direction of the organization, ensuring alignment with overall business goals.
• Leading, mentoring, and developing high-performing teams to achieve outstanding results.
• Efficiently managing and allocating budgets and resources to maximize operational effectiveness.
• Building and maintaining strong relationships with key stakeholders, including investors, partners, and customers.
• Promoting a culture of continuous improvement and embracing new technologies or methodologies.
• Ensuring compliance with relevant laws, regulations, and industry standards.
• Representing the organization at major industry even