Practice Innovation and Knowledge Attorney (Regulatory Department)

Job Description

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

Job Summary

The Practice Innovation and Knowledge Attorney (Regulatory) applies their substantive knowledge and experience in the specified area of legal practice to strategically advise and execute on practice innovation and knowledge management initiatives within the assigned area of law. The Practice Innovation and Knowledge Attorney acts as a liaison between the Practice Innovation team and the assigned Department, and manages Department-specific innovation and knowledge management initiatives, including identifying and curating key practice content, documenting lawyer and paralegal workflows, leveraging the Department’s intellectual capital to achieve business objectives of the Firm, identifying opportunities for innovation in legal practice that promote client value, and implementation of change management strategies to drive adoption of innovative solutions.

Job Responsibilities

• Collaborate with the Firm’s lawyers and operations professionals to assess relevant practice area innovation and knowledge needs, and conceptualize how to achieve stated business objectives in order to deliver exceptional client service centered on value, cost-effectiveness, efficiency, transparency, and predictability;
• Work with the Practice Innovation team to initiate, scope, and manage practice innovation and knowledge projects, and help develop and implement modern knowledge delivery systems in the assigned practice areas, including systems driven by artificial intelligence and systems accessible by clients;
• In coordination with practice area lawyers: manage and make easily accessible standard forms and templates;
• Work with the Practice Management department to curate, manage, and make easily accessible “best of” work product precedents and other knowledge for relevant practice areas;
• Provide direct support to individual practitioners to assist them with locating practice-related internal and external knowledge resources, including in firm content management and access systems;
• Scope and develop matter maps, including checklists and links to relevant resources, to institutionalize best practices within the assigned Department;
• Monitor recent, relevant legal developments and current innovation and client value-related market practice developments and trends for the relevant practice and keep attorneys and clients (via Firm platforms) informed of notable developments;
• Connect the dots across one-off e-mails in search of information to build out experience management resources and direct lawyers to such resources in a “just in time” manner;
• Identify opportunities and recommend strategies to collect and leverage structured data from unstructured repositories and databases;
• Work with the Pricing and Legal Project Management team to collect data about matters and to train lawyers to use new technologies and workflows to actively manage their matters, to create matter plans, and to document clearly-defined scopes and assumptions; capture matter metadata in knowledge management systems;
• Work with external technology and service providers to scope and coordinate the automation of document-heavy processes;
• Work with practicing lawyers and support professionals to implement innovative solutions in ways that reflect change management best practices and promote adoption;
• Scope, test, and recommend solutions to practice pain-points, including working with external technology providers to develop success criteria and set guidelines for pilots of innovative initiatives;
• Monitor the legal innovation landscape, including for strategic insights, to gain an understanding of how specific people, processes, and technology can solve legal practice challenges, and to bolster the business case for innovation initiatives; serve as a reliable source of legal, market and practical expertise, including in the area of legal innovation as applied to the specified practice area;
• Perform other duties as assigned or required to meet Firm goals and objectives;
• The Practice Innovation and Knowledge Attorney will not perform client legal work.

Qualifications

Knowledge, Skills and Abilities

• Expert substantive legal knowledge and practice skills in the assigned practice area;
• Familiarity with the legal innovation and le