Global Payroll Implementation Specialist - PEO

What this job can offer you

This role offers the opportunity to be an early and critical part of building Remote’s PEO business, shaping client onboarding practices, and collaborating with a passionate, high-performing global team. You’ll gain exposure to complex HR, payroll, and compliance environments across multiple states and industries, with continuous opportunities for growth and learning in a fast-moving, scaling environment. You'll help simplify complex People processes and empower modern businesses to expand and thrive—ultimately helping define the future of work. Most importantly, you'll have the chance to make a meaningful impact in the HR tech industry and contribute to Remote’s success as the leading HR & Payroll platform for global businesses.

What you bring

• 3+ years of experience in implementation, onboarding, or customer success within a fast-paced SaaS PEO environment
• Familiarity with co-employment structures, payroll tax obligations, and benefits administration
• Demonstrated project management skills with the ability to manage multiple concurrent client timelines
• Clear, empathetic communication skills with a focus on proactive client guidance
• Strong cross-functional collaboration abilities, particularly with Sales, Product, and Operations
• An analytical mindset with excellent problem-solving abilities.
• Resilient and able to adapt to a fast-paced, international work environment with a passion for making an impact.
• Team player with the ability to work independently and take own responsibility.
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• Proficient in using Google Sheet or Excel.
• Ability to work within a MacBook Pro environment
• You understand the need and idea to work largely asynchronously.
• You write and speak fluent English.
• Not required but is considered a plus if you have a working knowledge of Monday.com, Notion, Slack and Salesforce.
• Not required but is considered a plus if you have working knowledge of Worklio.

Key Responsibilities 

• Partner directly with new PEO clients to develop tailored implementation plans across payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding.
• Own the end-to-end onboarding process, aligning with clients on key milestones, timelines, and success criteria.
• Coordination of any wage-based reconciliations for accurate parallel payroll runs.
• Guide clients through Remote’s PEO platform, ensuring adoption of co-employment processes and understanding of available tools and services.
• Collaborate cross-functionally with Sales, Legal, Product, and Support to ensure smooth hand-offs and resolution of client-specific requirements.
• Effectively communicate with customers, teammates, supervisors and vendors in a timely, clear and professional manner and in alignment with our value of Care.
• Maintain confidentiality of all customer and employee information.
• Provide client feedback to internal teams to improve onboarding workflows, surface product gaps, and enhance platform capabilities for scalability.
• Contribute to the evolution of PEO implementation best practices, tooling, and documentation as we scale

Practicals

• You'll report to: Manager, Global Payroll Implementation
• Team: Global Payroll Implementations
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversif