Associate Client and Member Engagement - Mount Sinai Health Partners

Mount Sinai is one of the largest health systems in the U.S. with a strong reputation for quality of care (18th ranked academic medical center) and research/education (18th ranked medical school). We have ~40,000 employees working together each year to provide billions of dollars in high-quality care for millions of patients.

The Mount Sinai Solutions team was created to assemble Mount Sinai's clinical and population health assets into product offerings (e.g., care bundles, health centers, insurance products in partnership with health plans), and sell them to individuals and employers via multiple channels. We are looking for talented professionals to join this team with experience in strategy, product management, operations, sales and account management.  Mount Sinai Solutions is a fast paced business and are looking for team members who:

•    Are comfortable playing “up” and “down” as needed to accomplish business objectives
•    Work productively amidst ambiguity
•    Thrive in fast-paced  work environment
•    Seek to improve the status quo
•    Are passionate about developing a true system of care

Each of these new product offerings will have important population health features including: (1) value-based pricing (2) a curated network of high-value physicians (3) optimized care pathways and related programs, and (4) an enhanced patient experience.

Role Summary
The health care system has historically set a low bar for customer service and treating patients like consumers – earning itself some of the lowest customer satisfaction and Net Promoter Scores of any industry as a result.

We want to change all that. To earn the consumer’s trust and empower them in their own health, we are building a set of clinical and non-clinical services that empower patients and acknowledge them as a customer in the process.

Mount Sinai Solutions seeks an Associate, Client and Member Engagement who will support the development and execution of strategies for the marketing, sales, and account management of our offerings to consumers/patients. Starting with our recently opened Health Center at Hudson Yards, these activities will include direct sales and marketing as well as potentially directly managing a book of business of consumer customers. This is a highly visible role with significant opportunities to engage with senior leadership across the Mount Sinai Health System and to represent Mount Sinai with key stakeholders externally.
 

Job Responsibilities

Marketing
•    Support the development and execution of a strategy to market and sell our product offerings to consumers via multiple channels, including event planning and management, digital/social media marketing campaigns, and training of distribution channel partners.

Sales
•    Support sales by assisting with researching addressable market, developing sales materials, conducting meetings & tours with prospects, and closing consumer opportunities.

Strategic Account Management
•    Support the growth and relationship management of consumer customers, by developing and executing strategies that maximize our customer’s return on investment.

Product Development
•    Support product development teams by gathering, distilling, and communicating feedback from both buyers and users of our offerings.
 

Education and Experience
•    Bachelor’s Degree required
•    2+ years of professional experience in a fast paced, corporate environment; health care experience a plus but not a requirement
•    Preferred: digital marketing platform proficiency (i.e. MailChimp, Constant Contact)
•    Preferred: web content management experience (i.e. WordPress)
•    Preferred: copywriting experience

Additional Skills and Qualities
•    Excellent analytical problem solving skills
•    Strong communication and presentation skills
•    High ambition for career success
•    Team player; values relationships with teammates
•    Work productively amidst ambiguity and complexity
•    Thrive in fast-paced, start-up work environment
•    Willing/able to roll sleeves up in a “do it yourself” start-up environment
•    Passionate to improve the status quo in health, developing a true system of health care
 

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $72,473.00 - $98,800.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

, M1V - MSS Specialty Care Direct - MSH, Mount Sinai Hospital