Technical Delivery Lead - NAM/LAT

Responsible for Cloud Infrastructure delivery for key NAM & LAT customers, ensuring alignment with committed domain scope, timelines, key revenue milestones, and delivery costs against the as-sold baseline (ASBL).

• Serve as the project escalation point for key technical issues impacting the project, collaborating with business group delivery managers, program directors, Market Services (MS), and Product & Engineering (P&E) leaders to ensure smooth and profitable execution.
• Onboard local, remote, and near-shore deliveries as per Nokia’s contractual commitments, maintaining high quality and preventing negative deviations in project financials for responsible projects.
• Accountable for aligning service demand and resource supply between Market Services and Cloud Infrastructure, ensuring that resource supply (cost booking) is in sync with the cost baseline.
• Contribute to decision-making during the pre-sales phase, validating scope and cost for Cloud Infrastructure deliverables.
• Identify cost overruns and deviations, supporting Nokia business groups in calculating nonconformance cost impacts and taking proactive actions to mitigate risks.
• Ensure organization tools are updated with the latest information and oversee the delivery quality of projects, addressing any resource gaps.

 

Technical Expertise

• Cloud Infrastructure Knowledge: Deep understanding of cloud platforms (e.g., CBIS,NCS,NCP,OCP) and services.
• Systems Architecture: Ability to understand scalable, reliable, and secure infrastructure.
• Automation & Scripting: Knowledge about automation tools (e.g., Terraform, Ansible) and scripting languages (e.g., Python, Bash).
• Networking: Knowledge of networking concepts and protocols (e.g., DNS, VPNs, routing, firewalls).
• Security Best Practices: Familiarity with security principles, compliance requirements, and threat mitigation techniques.
• Monitoring & Troubleshooting: Experience with tools and techniques to monitor system performance, diagnose issues, and implement fixes.
• DevOps Practices: Experience in CI/CD pipelines and integration with development teams.

2. Project Management Skills

• Time Management: Ability to prioritize tasks, set deadlines, and meet delivery milestones.
• Budget Management: Understanding of cost control, budgeting, and delivering within the specified financial constraints.
• Risk Management: Identifying, assessing, and mitigating risks to prevent project delays or cost overruns.
• Scope Management: Ensuring that the project stays aligned with the agreed-upon deliverables and client expectations.

3. Communication & Collaboration

• Stakeholder Management: Clear and effective communication with business and technical stakeholders, including customers and internal teams.
• Negotiation Skills: Ability to negotiate terms, scope, and deadlines with clients, vendors, and teams.
• Team Leadership: Leading cross-functional teams and ensuring collaboration across departments like development, engineering, and operations.
• Presentation Skills: Effectively presenting project updates, reports, and technical explanations to non-technical audiences.

4. Problem-Solving & Analytical Thinking

• Troubleshooting: Ability to quickly identify and resolve technical issues under pressure.
• Root Cause Analysis: Investigating problems thoroughly to determine the underlying cause and implementing permanent solutions.
• Continuous Improvement: Seeking out opportunities to improve processes, optimize systems, and reduce costs.

5. Customer-Focused Mindset

• Client Relationship Management: Building strong relationships with clients, understanding their needs, and ensuring that those needs are met.
• Customer Satisfaction: Ensuring high levels of satisfaction through effective delivery and problem resolution.
• Service Delivery Excellence: Delivering projects with high-quality standards, ensuring reliability and performance.

6. Adaptability & Learning

• Adaptability to Change: Being able to quickly adjust to new technologies, tools, and evolving client requirements.
• Continuous Learning: Staying up-to-date with industry trends, certifications, and eme