At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary

The Client Services Project Director is responsible for overseeing and managing client services projects within the organization. This role requires strong leadership, communication, and analytical skills to ensure successful client satisfaction and alignment with organizational goals.

Essential Job Responsibilities

• Lead and manage client services project teams to deliver high-quality results.

• Develop and implement client services project plans, timelines, and budgets.

• Coordinate with stakeholders to gather client services project requirements and ensure alignment with organizational goals.

• Monitor client services project progress and make necessary adjustments to ensure timely completion.

• Provide regular updates and reports to senior management on client services project status.

• Identify and mitigate potential risks and issues that may impact client services project success.

• Foster a collaborative and productive work environment within the client services project team.

Qualifications & Requirements

Education

• Required: Bachelor's degree in Business Administration, Information Systems, or a related field.

• Preferred: Master's degree in Business Administration or a related field.

Job Summary

The Client Services Project Director is responsible for overseeing and managing client services projects within the organization. This role requires strong leadership, communication, and analytical skills to ensure successful client satisfaction and alignment with organizational goals.

Essential Job Responsibilities

• Lead and manage client services project teams to deliver high-quality results.
• Develop and implement client services project plans, timelines, and budgets.
• Coordinate with stakeholders to gather client services project requirements and ensure alignment with organizational goals.
• Monitor client services project progress and make necessary adjustments to ensure timely completion.
• Provide regular updates and reports to senior management on client services project status.
• Identify and mitigate potential risks and issues that may impact client services project success.
• Foster a collaborative and productive work environment within the client services project team.

Qualifications & Requirements

Education

• Required: Bachelor's degree in Business Administration, Information Systems, or a related field.
• Preferred: Master's degree in Business Administration or a related field.

Experience

• Required: Minimum of 7 years of experience in client services or a related field.
• Preferred: Experience in leading client services project teams and managing client services projects.

Skills

• Analytical Analysis
• Communication
• Customer Relationship Management (CRM)
• Customer Satisfaction
• End-to-End Project Management
• Leadership
• Outstanding Organizational Abilities
• Process Improvements
• Quality Assurance (QA)
• Strategic
• Team Leadership

Certifications

• Required: None.
• Preferred: Certified Client Services Project Manager (CCSPM) or equivalent certification.

Physical Requirements

• Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

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The Compensation range for this role is $115,000.00 to $140,000.00 USD annually and may be eligible for an annual bonus.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the cons