Customer Service Admin

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

In short, as the Customer Service Specialist, you will be responsible for directly handling multiple potential customer touchpoints throughout the customer’s loan. These touchpoints can range from general customer inquiries to questions regarding payments, General Account questions and overall customer resolutions.

In long,

Customer service is at the heart and soul of Bridgecrest. Everything we do as a business has the customer at the center, and our goal is to place them in control and put transparency and honesty into their interactions with us.  We are looking for our customer service staff to play a critical role in embodying this company culture, and fulfilling/communicating this brand promise in every single customer interaction.

Some responsibilities include:

• Addressing all customer-facing service situations from all areas of Bridgecrest.
• Dealing with customer calls requiring help, information, sales promotion and dispute resolution.
• Performing tasks independently with minimal instruction and supervision.
• Answering internal and external emails and calls providing status updates and information regarding escalated issues.
• Effectively managing customer conflict while under pressure.
• Answering non-routine questions that require deviation from standardized procedures.
• Demonstrating patience, empathy and respect during potentially escalating customer interactions.
• Interacting and communicating with management across all lines of the business regarding customer concerns.
• Assuring the highest level of customer satisfaction. 

So What Kind of Folks Are We Looking for?

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
• Organization and time management skills.  You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize.
• A mind for the details.  Okay we know “detail-oriented” is on about every job description – but we really mean it! 
• Passionate and goal-oriented.  We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
• Love of listening.  We need folks that listen with the intent to understand, not just reply.
• Plays well with others.  You will be working in a high-functioning team environment.  We work together to win together.

The Specifics.

• High School or GED
• 2+ years of work experience, including a background in customer service/customer care and dispute resolution.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! 
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