Junior Associate - Learning & Development Service Delivery

Junior Associate ‐ Learning & Development - Service Delivery (1 year contract) 

(BASED AT MAS LEGATO MALABE)

MAS Legato is the Shared Services arm of MAS Holdings, focused on offering Finance and HR services across the organization. The time and operational efficiencies created through a shared services platform makes MAS Legato a critical component of MAS, as a future-ready organization.  

Empower transformation by becoming a driving force of change at MAS. We are on the lookout for a dedicated individual to ensure all operational activities related to the Learning & Development Service Delivery Team of Legato HR Operations is driven and implemented in a timely and effective manner based on SLAs/KPIs, whilst contributing towards identifying / executing process improvement opportunities, driving and achieving a performance driven culture through all internal & external stakeholders, thereby attaining a high level of stakeholder satisfaction, meeting business and operations excellence. 

KEY RESPONSIBILITIES

• Execution of services across learning delivery based on the learning calendar and updating of TNA/Development Plans (DPs)/ Reference Data & Scheduling etc.
• Ensure timely, accurate and seamless execution of tasks related to the learning delivery function, whilst updating required documents, records and systems as per specified Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) for accurate maintenance of training records and efficient process.
• Engage in overall operational and administrative activities pertaining to the execution of the Learning calendar and delivery of programs.
• Ensure all Pre/Post training program follow-up activities such as assessments, feedback and evaluations etc. are carried out and attended to in a timely and consistent manner in order to support information gathering and other pre-requisites for learning delivery.
• Support the management in driving identified value projects under the L&D pillar, ensuring necessary operational activities are carried out by collaborating with required internal / external parties, ensuring timely execution and achievement project deliverables.
• Ensure relevant documents, databases and reporting are updated and maintained as per the standards. 

KNOWLEDGE AND SKILLS

• Currently pursuing or completed a bachelor’s degree in human resource management or equivalent.
• 6 months to 1 year of experience in HR Operations.
• Practical exposure in handling Learning Management System (LMS) is an added advantage. 
• Ability to work under pressure with minimum supervision.
• Excellent communication, interpersonal and relationship management skills.
• Good time management skills.
• Good IT Literacy.