Principal Program Manager -Retail Industry Expert - Commerce & Omni Channel Domain

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About the Job You're Considering

We are seeking an Executive-Level Program Manager with deep experience in the retail industry. This role leads multi workstream programs that increase operational efficiency, improve customer experience, modernize technology investments, and strengthen performance across large-scale, high-volume retail environments.

The ideal candidate combines strategic thinking, cross functional leadership, and hands on understanding of fast paced retail operations where speed, accuracy, and scalability are essential. This leader brings strong expertise integrating digital and physical commerce across ecommerce, mobile apps, POS systems, membership services, fulfillment, and store operations to create a unified omni channel customer journey.

Executive Program Managers oversee complex engagements, manage risks and issues, drive communication, and ensure program outcomes align with business goals. Responsibilities include planning, organizing, and managing resources to deliver high quality results efficiently and effectively.

Your Skills and Experience

• Bachelors Degree 
• 18 + years of program or project management experience with significant Retail or Consumer operations expertise.
• Deep understanding of both digital and physical retail commerce including ecommerce platforms, mobile apps, loyalty systems, POS systems, membership programs, curbside pickup, and in store pickup processes.
• Strong omni channel expertise integrating digital and store touchpoints across fulfillment, service, returns, loyalty, and customer experience.
• Proven success leading large scale, cross functional initiatives involving technology, store operations, marketing, customer experience, supply chain, or partner teams.
• Strong analytical and data driven leadership including KPI design, dashboards, reporting structures, and performance analysis.
• Excellent communication, stakeholder engagement, and change leadership skills across complex, high volume, multi-site environments.
• Experience working with digital ordering platforms, retail automation tools, POS and checkout technology, loyalty programs, and enterprise commerce systems.

The base compensation range for this role in the posted location is: $142,200 - $299,980

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

 

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commiss