Media Operations Specialist

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

NBCUniversal’s Media Operations Center is home to multiple teams that support the inbound and outbound digital delivery of NBCUniversal content in a 24/7/365 environment. One of these teams is Quality Control (QC), which plays a critical role in ensuring content delivered to both linear and nonlinear playout destinations meet all technical and operational requirements. 

The QC team is responsible for screening broadcast content through real‑time monitoring and spot checks. In support of Peacock, Broadcast, Studio, International, and Digital Supply Chain workflows, QC also captures key metadata on longform assets that enables viewer‑facing functionality such as “Skip Intro.” All NBCUniversal longform content, promos, commercials, and graphics flow through QC for validation, with issues identified and escalated according to established operational procedures. 

QC operates at significant scale, processing extremely high content volumes with turnaround times that can be as short as 15 minutes. To ensure a high level of reliability and consistency, technicians complete an extensive training and certification process across multiple standard operating procedures, supporting near‑continuous accuracy in a mission‑critical environment. The Media Operations Specialist is a critical individual contributor within NBCUniversal’s Media Operations organization, responsible for ensuring the accurate, timely, and reliable fulfillment of media content across NBCUniversal’s distribution platforms. This role supports the end-to-end digital supply chain, including quality control, troubleshooting, workflow execution, and cross-functional coordination, while upholding operational reliability, technical accuracy, and service-level commitments. 

The Media Operations Specialist serves as both a hands-on operator on the QC team and a subject-matter resource, acting as an escalation point for complex issues and supporting continuous improvement through SOP development, training, and workflow optimization. 

Basic Requirements:

•  Execute day-to-day media operations workflows including quality control, and distribution for NBCUniversal content across broadcast, digital, and international platforms. 
• Perform thorough technical and content QC on digital media assets to ensure compliance with internal and external delivery specifications. 
• Validate encoded and transcoded files across multiple formats, codecs, and delivery profiles with a high expectation of accuracy and zero-defect output. 
• Support inbound and outbound asset workflows, ensuring assets are sourced, prepared, and delivered on time. 
• Troubleshooting & Escalation 
• Serve as an escalation point for technicians and operations staff for complex workflow, system, or asset-related issues. 
• Troubleshoot media prep, QC, and delivery issues in real time, following defined escalation and communication protocols. 
• Document issues, root causes, and resolutions, partnering with Supervisors, Engineering, Product, and Support teams to implement long-term fixes. 
• Workflow, SOPs & Continuous Improvement 
• Assist with the creation, maintenance, and publication of Standard Operating Procedures (SOPs) to ensure operational consistency and reliability. 
• Support testing, rollout, and implementation of new systems, tools, workflows, and process enhancements.