Client Service Associate

Company Description

About Us
At Reboot Staff, we are dedicated to connecting top talent with dynamic businesses across a wide range of industries. We specialize in providing strategic staffing solutions that help our clients thrive while fostering a work environment where our employees can grow professionally. Our team is driven by innovation, integrity, and a passion for delivering results.

Job Description

Job Description

Reboot Staff is seeking a Client Service Associate to join our growing team in New Orleans. This role requires a proactive, customer-oriented professional who is passionate about delivering exceptional service and building lasting relationships with clients. You will act as the main point of contact for client inquiries, ensure a smooth customer experience, and provide administrative support to internal teams.

Responsibilities

• Handle client inquiries via phone, email, and in-person interactions with professionalism and accuracy

• Maintain client records and update internal systems with relevant information

• Coordinate with internal departments to ensure client needs are met efficiently

• Resolve service issues and escalate matters when necessary

• Monitor client satisfaction and provide feedback for continuous improvement

• Assist with reporting and documentation of client service activities

Qualifications

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred

• 1-2 years of experience in customer service, administrative support, or a related field

• Strong communication and problem-solving skills

• Ability to work independently and manage time effectively

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Detail-oriented and capable of handling multiple tasks under pressure

Additional Information

Benefits

• Competitive salary based on experience

• Opportunities for professional development and career advancement

• Supportive team environment

• On-the-job training and mentorship

• Paid time off and holidays

• Stable full-time position with consistent weekday hours