Hospitality Technology Specialist

Job Description

The Hospitality Technology Specialist will own the lifecycle of the property’s Hospitality Systems, primarily the core Property Management System (Oracle Opera PMS) and its integrations. This will include the install, break/fix, upgrade, maintenance, and training of the aforementioned systems. To accomplish this, one will need to successfully collaborate with IT teams, corporate staff, and various third-party vendors.

Job Responsibilities

Support systems in adherence to regulatory standards such as annual PCI compliance audits. Train staff department leads to use the hospitality systems correctly when fulfilling hotel duties.

Manages third-party vendors to successfully maintain operations and implement maintenance and upgrade projects. Tactfully arrange for prompt case resolution through multiple support groups. Manage vendor contracts for adequate procurement and licensing.

Execute tasks according to timelines and achieve key deliverables for interconnected hospitality systems across client and team departments. Provide succinct and timely updates to stakeholders, support groups, and leads. 

Strong written and oral communication skills; critical thinking skills with attention to detail; and good presentation skills to train users with ability to establish and document operating procedures required. 

Performs all other duties as assigned.

Qualifications

• Required
  • Bachelor’s degree in IT or a related discipline
  • 2 years of experience in Information Technology and/or hospitality systems
  • Experience supporting Hospitality Systems:  Opera Property Management Systems v5.05+ or Cloud and integrations to key, phone, and Point-of-Sale systems
  • Candidate must have a proven ability to independently manage issues to resolution, mitigate blockers, and meet all financial and management goals on schedule 
  • Knowledgeable of information security best practices
  • Experience working within project management frameworks
• Preferred
  • Project Management Certification
  • 3+ years of experience in hospitality operations
  • Experience with Micros Simphony, Clover Flex, Visionline, Cisco Unified Call Manager, or Zebra/Toshiba Badge Printer highly preferred
  • Experience with PCI Security Standards

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and