Insurance Operations Manager

LOCATION

Wichita, KS

JOB TYPE

Full-Time

PAY TYPES

Salary + Bonus

SALARY

Commensurate

BENEFITS & PERKS

MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement

APPLICATION DETAILS

No Resume Required, On-site Interview

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

We are seeking an Insurance Operations Manager experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts. This role will oversee the daily operation of insurance call center staff. 

The right candidate for this position has experience planning, directing, supervising, and coordinating insurance operations through phone and automation service transactions. In addition, the role requires experience in P&C account management. Experience in BPO insurance contracts, contact center operations, client services, or account management is preferred. 

 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Operations Managers are responsible for managing the day-to-day activities and implementation of applicable company and client policies and procedures in accordance with plans, programs, and objectives. In this role, you will be the primary point of contact for managers, supervisors, the MCI operations, and the shared services team.  

 

Key Responsibilities:

• Develop a detailed understanding of client products and services
• Provide hands-on team leadership, problem-solving, and coaching
• Manage growth and oversee call center insurance operation
• Improve and strengthen existing P&C and life programs
• Provide input, innovation, and support to the Management Team
• Project management of new launches and initiatives, including process design and implementation
• Ensure program efficiency and financial performance

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? 

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Requires 5+ years of insurance experience building and managing Property and Casualty and Life insurance programs 
• Ability to work professionally in a fast-paced environment
• Proficient in Microsoft Office Suite products
• Experience managing complex business processes
• Effective communication skills
• Problem-solving and analytical ability
• Professional designation (CPCU/CIC/AAI/CISR) preferred 

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

 

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Ret