Paralegal/Legal Assistant

Consumer Assistance Bureau- DFS

Job Duties:

• Responsible for handling a variety of consumer financial services complaints in a timely and effective manner. This includes reviewing the financial institution’s response to the complaint, writing a brief synopsis of the dispute, and sending the consumer the appropriate letter to close the case.

• Respond to phone inquiries and written inquiries from consumers regarding their complaint or general issues they may have with a financial services company.

• Inform consumers of complaint filing procedures or refer them to another government agency, if appropriate.

• Code incoming new consumer complaints and send out the proper initial letters.

• Identify cases requiring prioritization and refer them to a supervisor for assignment.

• For new financial services respondents not already in our system, research the entity’s DFS license status, applicable government regulator, and obtain the institution’s contact information to handle the complaint.

• Work collegially and collaboratively as a team in support of handling and resolving consumer financial services complaints.

• Other duties as assigned

Requirements

• Qualifications:
  Minimum of one year of experience working as a paralegal

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off
• NexGenEAP wellness program