Team Lead, RN Quality Assurance

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

This role sits within the nursing vertical of Thyme Care’s Quality, Training and Development org. As Team Lead, RN Quality Assurance, you will serve as a frontline people manager and operational partner to the Quality Manager, helping the team run with consistency, surface the right data, and continuously improve the quality of care delivered by Thyme Care’s nursing team. You manage the nurses who conduct quality reviews; you do not manage the nurses who deliver direct care.

• Manage and support a team of RN quality reviewers: Provide day-to-day people management for a team of nurses conducting quality audits and chart reviews, including workload oversight, performance feedback, onboarding, and ongoing coaching. Serve as the first point of escalation for team questions and operational issues.

• Identify and report on clinical quality trends: Analyze chart audit findings, documentation reviews, and quality data to identify patterns and trends across the nursing team. Synthesize findings into clear, actionable summaries and present them to the Quality Manager on a regular cadence to inform improvement priorities.

• Collect, organize, and maintain quality data: Own the collection and management of quality audit data, ensuring records are accurate, complete, and consistently documented. Maintain dashboards and trackers that give the Quality Manager and org leadership real-time visibility into team performance and quality indicators.

• Support the Quality Manager in executing the quality program: Act as an operational extension of the Quality Manager, taking on delegated workstreams, preparing materials for quality reviews and team meetings, tracking follow-through on identified issues, and keeping the team’s work moving between leadership touchpoints.

• Conduct and coordinate chart audits and peer reviews: Participate in and help coordinate structured chart audit and peer review cycles, applying clinical documentation standards and medical necessity criteria consistently across the team. Identify and escalate outliers, gaps, or recurring issues to the Quality Manager.

• Surface audit findings into the closed-loop quality-to-training process: When quality trends or recurring issues are identified, document and escalate them through the org-level process, so they can be routed to the appropriate training program owner for intervention.

• Support root cause analysis and issue resolution: When quality findings or clinical incidents surface, assist the Quality Manager in investigating contributing factors, documenting findings, and tracking corrective actions through to resolution.

• Reinforce clinical documentation standards through audit-based feedback: Serve as a consistent resource for the RN quality review team on documentation expectations, clinical standards, and audit criteria. Help close the gap between what quality identifies in reviews and how nurses approach documentation day to day, through coaching and feedback, not training program design.

• Contribute to reporting and quality committee preparation: Help prepare data summaries, audit findings, and trend reports that support quality committee meetings, leadership reviews, and cross-functional updates on nursing quality performance.

WHAT YOU’VE DONE