Manager, Clinical Practice Operations

#communityhealth #healthcare

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About the Role:

As a member of the Practice Foundations group, this Manager contributes to developing, standardizing, and scaling fundamental clinical operating principles across markets. This work includes developing workflows to support best practices, ensuring the safety and quality of care for our members, and positively impacting the experience of our care teams. In addition to implementing the foundational elements to support our practices, the Manager will work with markets to measure ongoing adherence, and will iterate upon established operating capabilities as our care model evolves to serve more members, new partners and new geographies.

In this role, you will work with market-based operators in maintaining standards of practice as well as implementing new capabilities to support various aspects of our care model.  These projects will include the development of operational workflows, policies related to regulatory requirements, EMR optimization, procurement and inventory management. The product of this work will be a practice operations playbook which can be used to scale operations in new market launches, as well as expansion in existing markets. It is an opportunity to learn the Cityblock operating model from the ground up and contribute to building a program that delivers excellent health outcomes and high quality and lower cost.

Requirements for the Role:

• 5+ years of experience in healthcare management consulting or similar large-scale initiative management experience
• RN License
• Bachelor's degree, BSN, or Master's degree preferred
• Primary care/Registered Nurse experience 
• Oversight of in-house laboratory processing, including CLIA waived point of care testing and specimens submitted to external laboratory
• Strong knowledge of vaccine storage (including pediatric populations), administration and documentation
• Strong knowledge of State Level Immunization Program compliance requirements
• Demonstrated history as a nurse leader/people manager/practice manager
• Previous history of developing comprehensive education programs to meet the orientation and ongoing competency needs of ambulatory staff-develop

 

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

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