Personal Lines Account Manager

SUMMARY:

The Personal Lines Account Manager performs essential sales and service functions for the department including, but not limited to, fulfilling client requests, assisting producers as necessary, and successful marketing activity required to meet sales, service, and quality standards adopted by the Agency.

ESSENTIAL FUNCTIONS:

• Respond to phone calls and office visitors requesting changes to existing coverage and/or new policies; determine acceptability and placement, complete applications or endorsement requests, and collect premiums when applicable; educate clients by explaining coverage and exclusions, as necessary
• Review existing accounts to determine if additional lines of insurance should be solicited and do so by mail and phone; throughout the policy, year continue to solicit increases in coverage or round out accounts through sales to clients at every service contact
• Process renewals and remarket as outlined by the Agency; review renewals to determine if non-standard policies can be rewritten in a standard program; prepare to rewrite applications for business from companies no longer represented; secure and submit required renewal underwriting information, such as credit, Clue, MVRs
• Generate new business for the agency – take responsibility and ownership for making our business grow and improving/building the relationships with our existing and future customers
• Maintain a working knowledge of all available products to enhance sales ability
• Refer current and prospective clients to Employee Benefits and Commercial Insurance Departments for solicitation of those lines of business, if applicable
• Rate and quote new and existing coverages through rating systems or websites
• Maintain customer’s account on the agency automation system, documenting conversations in the activity log, sending confirmations to the insured and adhering to all other automation procedures; invoice premium transactions as they occur
• Maintain own follow-up and suspense file on outstanding orders and correspondence; follow-up on all overdue and suspense items; maintain expiration control log; maintain underwriting files in an orderly and up-to-date manner
• Receive and review all cancellations to determine necessary action
• Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions
• Participate in seminars and other training to maintain required licenses and for knowledge and skill development

ADDITIONAL RESPONSIBILITIES:

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Should have knowledge of, or the ability to develop a thorough understanding of personal insurance underwriting and coverages
• Ability to effectively market/re-market policies/coverages
• Ability to understand written and oral communications and interpret abstract information
• Intermediate PC skills, with a focus on the Microsoft Office suite of products (Word, Excel, Outlook, Teams, etc.) and effectively utilize the Agency Management systems
• Accurate and organized, with strong attention to detail