Staff Engineer- Slack/Zoom Collaboration

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported, and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

Position Summary

GEICO is seeking an experienced Staff Engineer with a passion for building Collaboration solutions that will drive successful outcomes for all employees. You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission, while co-creating the culture of psychological safety and continuous improvement.

Position Description

Our team is dedicated to delivery high quality meeting, chat and telephony collaboration experiences. The Collaboration Staff Engineer will be a key member of the platform engineering staff working across the organization to provide technical architecture guidance & leadership for the team working across technical and functional boundaries. The ideal candidate has broad and deep technical knowledge and has experience in collaboration transformation projects migrating platforms from on-premises to the cloud.

Position Responsibilities

As a Staff Engineer, you will:

• Lead projects involving major business collaboration platforms and advocates for best practices
• Develop and obtain consensus on enterprise-wide design and architectural guidelines and policies
• Assume Service Ownership of existing business collaboration platform and services
• Manage end to end voice and video quality by working closely with the network and telecom team to provide capacity recommendations
• Drive enhancement and continuously improve the quality of collaboration services and end user experience
• Implement platform upgrades and feature expansions to existing collaboration platforms
• Define technical architecture and support the implementation of new collaboration services from technical perspective
• Provide technical leadership in driving projects migrating from existing platforms to new platforms
• Contribute to decision making and drive projects involving major business collaboration platforms such as Zoom and Slack.
• Drive proof of concepts to test new technologies and collaboration platforms working closely with network and telecommunication teams
• Assure 24x7 operations and stability of collaboration services with high regard for end user experience
• Support the creation of the enterprise level roadmap in terms of collaboration for the future business demands
• Scope, design, and build scalable, resilient systems
• Provide knowledge share, mentoring, and systems training to junior team members as needed
• Consistently share best practices, and improve processes within and across teams
• Contribute to significant business initiatives, attend scrum meetings, and give presentations
• Solve difficult problems, learn new technologies, and push the boundaries of what is possible
• Work to understand and build product definition and leverage your technical skills to drive towards the right solution

Qualifications:

• Must have skills:
• 6+ years of engineering experience on Slack, Zoom and SaaS Telephony platforms.
• 4+ years of experience with any scripting and API integration.

Additional Skills:

• 3+ years of experience with architecture and design
• 3+ years of experience with AWS, GCP, Azure, or another cloud service
• 2+ years of experience in open-source frameworks

Experience:

• Experience in decision making and driving projects involving major collaboration platforms such as Slack and Zoom.
• Experience with configuration and management of SaaS telephony platforms
• Experience triaging complex call flows across the environments to include log collection and packet capture
• Experience with Active Directory and Azure AD
• Experience with vendor management and technical support
• Experience leading incident bridges and live troubleshooting during outages
• Understanding of the security and compliance needs of the business and how they apply to the Collaboration suite, including certificates and secure communication
• Understanding of networking protocols, devices, and telephony