Vice President, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Account Management

Job Description Summary
Our North America sales organization is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer efficacy, product and solution strength, and a trusted partnership orientation.

As part of the Community Institution Account Management team, our role is to be bold and innovative partners to community banks and credit unions to deliver their customers/members and the communities for which they serve. We operate as an extension of our customers organizations to develop and execute joint strategies driving innovative payment solutions that deliver a superior cardholder experience, while delivering with incremental value to our organizations. The successful candidate for this position will be a member of the Community Institutions leadership team, helping shape the future of payments for our customers. This position is ideal for someone who is a collaborative thought-leader, can bring a strong customer-centric business perspective, has experience deepening relationships, creative and proven negotiation expertise and the ability to effective lead people and processes.

• Have you ever proactively identified and solved complex problems that impact customer relationships, executive management or the direction of the business?
• Have you ever prepared proposals, RFP’s, and negotiated contractual relationships with various internal and external stakeholders?
• Are you motivated to be a part team empowering community institutions and ultimately enriching the communities in which they serve?

Role:
• Partner, lead and develop Mastercard’s relationships within the community institutions sector.
• Work directly with community banks and credit unions to co-create strategies followed by their execution with Mastercard assets and resources driving incremental value for our combined organizations.
• Serve as an executive point of contact and leader to a team of day-to-day account managers, at times serving as both an internal/external liaison for driving our mutual business objectives.
• Coordinate across customers and internal stakeholders, to include Finance, Business Development, Legal, Product, and Delivery teams to ensure consistent and effective customer relationship management.
• Drive the development and execution of annual account plans that align with both our customers and Mastercard’s mutual business objectives.
• Grow and deepen relationships across all levels within your assigned book of business.
• Leverage and influence MasterCard solutions and product management resources to deliver exceptional customer value.
• Lead initiatives to identify and present new business opportunities to customers that will drive incremental value our customers and their end consumers.
• Conduct quarterly business reviews and annual planning sessions with executive key stakeholders
• Enable and optimize teams success through creative leadership and advocacy that removes friction from our processes.

All About You:
• Strong knowledge and success in the payments space, with proven customer account management experience.
• Forward-thinking, with an ability for creative approaches to solve business problems.
• Strong ability to influence and build consensus across cross-functional units, leadership levels, external partners and customer; with established negotiation skills
• Results-oriented and ability to perform in a fast-paced and changing environment.
• Excellent verbal and written communication, negotiation, and project management skills.
• Payments knowledge with a proven track record of solution selling including using functionality and problem solving to differentiate and derive value/revenue
• Leadership of people, processes and/or major workstreams either direct or cross-functional with accountability and responsibility.
• Broad market awareness, able to think strategically, creat