Learning Program Delivery Senior Associate

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Program Senior Coordinator consults with key stakeholders on program decisions, deliverables and timelines for learning programs supported by Crowe University. Collaborates with team members to ensure the development and delivery of internal training programs using a variety of learning delivery formats. Works closely with curriculum, development and instructional design teams to understand program objectives and needs to provide project, operations, compliance and logistics management. This role interacts heavily with various team members, instructors, participants and other stakeholders including subject matter experts, partners/directors and C-suite individuals across the firm and requires clear and effective written and oral communication.

Essential Functions

• Establish processes, deliverables and due dates for execution of learning programs.
• Communicate related expectations and manage adherence by key stakeholders.
• Develop and manage program communication plan with stakeholders.
• Set-up, host and manage technology-enabled learning programs (e.g. webinars/ live virtual events).
• Lead all program logistics and continuing professional education processes and documentation including attendance verification and credit processing. This may include writing learning objectives and course descriptions with some design consultation.
• Set-up and manage registration/Learning Management systems and processes.
• Follow established processes to calculate CPE and issue in Learning Management System.
• Communicate and manage participant registration and attendance requirements and/or prerequisites.
• Train facilitators in proper use of technologies and instructional effectiveness.
• Collaborate with curriculum development and instructional design team to define material development needs and responsibilities.
• Review course evaluation summary reports and provide recommendation
• Prepare program budgets, process program expenses and reconcile expenses.
• May have limited responsibilities related to in-person event planning, including facility identification, reservations/contracting, classroom setup, facility/room block needs, food and beverage needs, and audio/visual requirements.

Skill Sets Required

• Excellent project and organizational management skills required.
• Demonstrates well-developed written and oral communication skills.
• Possesses excellent listening and questioning skills.
• Strong customer service orientation and displaying a positive attitude.
• Focuses on delivering quality products and services.
• Able to prioritize and manage multiple tasks concurrently.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Self-motivated and ability to work both independently and collaboratively.
• Possesses strong decision-making and problem-solving skills, as well as the ability to negotiate with both internal clients and external vendors.
• Demonstrates strong analytical skills, creativity, and ability to work well under pressure.
• Operates with a continuous improvement mindset with respect to process and policy.

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and