Strategic Field Service Manager

About Level:

Founded by ex-Apple Product and Engineering leaders, Level is redefining the smart community with technology that is simple, intuitive, useful, and invisible. Together, our platform and services provide premium experiences for all those who live, work, and own multifamily communities.

At Level, we take a unique approach to designing products - one that shifts focus from what we make to how we make it and who we make it for. It’s an approach that results in elegant and unique solutions, raising the bar for the entire smart home ecosystem.  

 

Role Summary
Level is building a best-in-class field service leadership team to “level up” installation services for our largest enterprise customers.  This team will oversee the installation of notable projects and customers around the country.  This person  should be an effective field service leader who represents our brand for quality installations and customer experience.

 

Essential Duties & Responsibilities

• Master and direct the installation of Level’s smart community platform and be willing to get hands on with installation as needed
• Provide onsite and virtual leadership to 3rd party installation teams across Level’s strategic accounts.
• Ensure absolute quality of installation at assigned communities via direct oversight, remote quality audits, and thorough training
• Represent the Level brand effectively to all stakeholders in conduct and appearance
• Collaborate with other Field Service Managers to further improve processes and systems

 

Success Characteristics

• Leadership and rapport building
• Craftsman-like quality standards
• Enjoy life on the road
• Inspired by high-stakes work

 

Value Based Drivers

• Demonstrate Growth by learning new process, practice, and products
• Take immense pride in the Quality of your own work and the work of the team you lead
• Inspire your Team by doing good work and providing valuable mentorship
• Show Care to the customer by minding the details of the customer experience

Disclaimer

• “Please note: Level reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.”