Insurance Service Coordinator

Insurance Service Coordinator

This position primarily supports our Direct Sales Unit Management in achieving the service, revenue and productivity goals of the unit.   This position will provide administrative support to DSU Management to ensure new business documentation is complete and accurate.  The position will also be responsible for verifying compliance with internal rules and guidelines which include inspections, cycle times and rating and information accuracy by reviewing insurance applications and monitoring sales agent phone calls.  In addition, the position serves as the technical resource in the team.   

Job Responsibilities

• Monitor agent phone calls and complete scorecards to ensure agents are adhering to rules and guidelines to meet rating and information accuracy requirements and identify service quality opportunities.

• Check new business applications for rating and information accuracy.  Ensure that new business documentation is complete and obtained in a timely manner.

• Handle incoming and outgoing mail for the business unit.

Experience

1 - 2 years prior experience in sales, customer service and/or quality assurance preferred

Knowledge/Skills/Competencies

Moderate knowledge of Microsoft Office software including, Word and Excel

Moderate proficiency in data entry required

Training in CA Auto, Home, Umbrella and Watercraft products preferred

Knowledge of HUON, MACS, and PORTAL systems preferred

The starting pay range for this position is:

$18.67 - $24.86

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).