Senior Business Analyst - Program & Strategy Office

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The Position

Job Title

Senior Business Analyst - Program & Strategy Office

Job Description

Description

The Bank’s Program & Strategy Office drives enterprise-wide transformation by combining consultancy rigor, operational expertise, and industry insight to deliver measurable, sustainable improvements in performance. Comprised of former management consultants, strategic program managers, and industry experts, the team partners closely with senior executives to tackle complex challenges, reimagine processes, and strengthen customer engagement. Guided by best-in-class frameworks, rigorous analysis, and customer-centric thinking, the office ensures the seamless execution of initiatives that align with the Bank’s strategic vision and competitive differentiation.

Position Summary

As the Senior Business Analyst, you will orchestrate the Bank’s most critical and complex change initiatives. Your role involves designing strategic roadmaps, ensuring flawless execution of transformative programs, and embedding a culture of innovation, agility, and continuous improvement. You’ll bring together cross-functional teams, translate Voice of the Customer (VOC) insights into practical solutions, and maintain laser focus on achieving measurable outcomes that support the Bank’s long-term vision.

Key Responsibilities

• Program Oversight: Lead end-to-end transformation efforts, from strategy formulation through implementation, ensuring that all deliverables meet quality, timing, and budget expectations.
• Cross-Functional Alignment: Facilitate collaboration among diverse business units, clarifying roles, responsibilities, and interdependencies to enable seamless execution.
• Performance Metrics & VOC Integration: Define KPIs, track performance against goals, and integrate customer feedback loops to refine solutions and maximize value creation.
• Strategic Communications: Provide clear, compelling executive-level reporting on progress, milestones, risks, and recommended actions.
• Financial Impact Realization: Partner with finance teams to quantify project benefits, monitor value capture, and ensure financial discipline throughout transformation initiatives.
• Coaching & Advisory: Serve as a strategic advisor, guiding project teams on best practices, agile methodologies, and advanced program management techniques.
• Innovation & Continuous Improvement: Identify and implement process enhancements, leveraging data-driven insights and industry trends to sustain competi