Event Server (On-Call)

Pay Rate: $24.00/Hr.

About Sensei:  

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.  

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu.  In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story here. 

Position Description: 

The On-Call Event Server is responsible for overseeing the guest experience at all events, as outlined in internal Banquet Event Orders, from start to finish. This role requires detailed knowledge of event setup procedures, service elements across various event styles, and menu offerings, including food preparation methods, dietary restrictions, and common allergens. Event Servers must anticipate guests’ needs and offer thoughtful suggestions to curate a memorable event experience.  

Responsibilities:  

• Execute the proper and timely set-up, service, and breakdown of banquet events in accordance with Banquet Event Orders (BEOs), ensuring all events are delivered as contracted.
• Prepare event spaces prior to guest arrival, including tables, chairs, bars, buffets, lighting, sound, temperature, and all related service elements.
• Maintain a high degree of professionalism and uphold Sensei service standards at all times.
• Provide guests with a friendly, polished, and attentive service experience; anticipate needs, respond promptly to questions or concerns, and ensure overall guest satisfaction.
• Identify VIP guests and follow established VIP service procedures to elevate the guest experience.
• Demonstrate comprehensive knowledge of food and beverage offerings, including ingredients, preparation methods, presentation standards, dietary restrictions, common allergens, wine varietals, basic cocktails, and event-specific service styles (buffet, plated, reception).
• Follow proper serving techniques and sequence of service standards; accurately communicate guest orders and special requests to management and/or kitchen, verify order accuracy, and deliver items in a timely manner to maintain quality.
• Maintain assigned sections, service stations, and equipment in a clean, organized, and well-stocked condition before, during, and after events.
• Bus, reset, and prepare tables as needed; complete assigned opening and closing side work and check out with a manager before departure.
• Operate and maintain event equipment safely and in accordance with company standards; ensure all areas reflect cleanliness, safety, and sanitation expectations.
• Keep management informed of guest feedback, service issues, or operational concerns.
• Adapt to the pace and flow of each event while maintaining service timing and attention to guest needs.
• Work collaboratively and professionally with colleagues and supervisors; support cross-departmental teamwork to ensure seamless guest flow throughout the resort.
• Attend required meetings and training sessions; remain informed of updates, special offerings, and events.
• Assist in mentoring or supporting new hires as directed.
• Comply with all company policies, safety standards, and food and beverage regulations.
• Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
• Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
• Develop and promote teamwork and cooperation among co-workers
• Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
• Other duties as assigned

Requirements:

• Minimum of 2