Jobs and Careers

Customer Service Representative (ZR_24606_JOB)

BruntWork

UKRemotefull_timeVerifiedPosted 26 Jun 2025

About the role

This is a remote position.

Job Highlights

Contract: Independent Contractor
Schedule: Monday to Friday, 9am to 5pm Eastern with a 30-minute paid break

Client Overview
Join a thriving and rapidly expanding home services company that’s revolutionizing residential care! This dynamic business has grown far beyond traditional pest control to become a comprehensive home services provider, offering everything from handyman services and insulation work to specialized exclusion services. They’re a forward-thinking company considering rebranding to better reflect their full scope of services, and they’re committed to never missing a customer opportunity. You’ll be joining a team that values growth, customer satisfaction, and innovative service delivery.

Job Description
Step into a pivotal role where you’ll be the friendly voice that connects homeowners with essential services they need. As the first point of contact for customers, you’ll play a crucial part in the company’s continued growth by ensuring every caller receives exceptional service and no potential customer is ever missed. Working with an intuitive CRM system, you’ll handle straightforward customer interactions that directly impact people’s homes and lives, while contributing to a company that’s actively expanding its market presence and service offerings.

Responsibilities:

Answer incoming phone calls
Handle general customer questions and inquiries
Manage appointment scheduling and rescheduling requests using Field Routes CRM
Capture and process new leads to ensure no potential customers are missed
Provide customer service for existing clients
Use Field Routes CRM system for all customer interactions and data management

Scope:

Full-time
Work within client’s time zone
Handle straightforward customer inquiries - not complex technical issues
Primary focus on lead capture and basic customer service functions
Remote work from home environment

Requirements

Heavy recent experience in customer service or phone support roles
Familiarity with CRM systems (Field Routes experience preferred)
Strong communication skills for handling customer inquiries
Reliable internet connection and quiet work environment

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_24606_JOB