Senior Project Manager

ABM is seeking a dynamic and results-driven Senior Project Manager to lead operations for the prestigious Highwoods Orlando Portfolio, consisting of seven Class A high-rise office buildings in downtown Orlando, two of which house-sitting U.S. Senators. This high-visibility account demands exceptional service delivery, financial oversight, and client partnership. The Senior Project Manager will oversee a team of 65+ employees, including both day and night shifts, Monday through Friday, with occasional planned weekend activities. This leadership role requires strategic thinking, effective labor management, and a deep commitment to customer satisfaction.

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management

Key Responsibilities

Operational & Staff Leadership

• Manage and coordinate all janitorial operations across seven commercial high-rise buildings.
• Directly supervise day and night shift supervisors and team members to ensure productivity and coverage.
• Recruit, train, and retain team members with a focus on performance, engagement, and compliance.
• Conduct regular site inspections and ensure all safety and operational protocols are followed.
• Client Engagement & Retention
• Serve as the primary point of contact for Highwoods client representatives and tenants.
• Build and maintain strong professional relationships with property managers and VIP tenants.
• Deliver consistent, high-quality service and respond swiftly to client needs and concerns.
• Lead periodic performance reviews and contribute to long-term account strategy and satisfaction.
• Financial & Budgetary Management
• Manage operating budgets, payroll, and cost controls to meet or exceed profitability targets.
• Track and analyze productivity and labor metrics to drive operational efficiency.
• Prepare and present financial reports, variance analyses, and cost-saving proposals.
• Scope Management & Quoting
• Identify and manage out-of-scope service opportunities.
• Develop accurate quotes and proposals for additional services and project work.
• Oversee execution and follow-up for all approved out-of-scope services.
• Inventory & Supply Chain
• Ensure adequate inventory levels of supplies, tools, and equipment across all properties.
• Coordinate with procurement to maintain cost-effective purchasing and inventory management.

Qualifications

Required

• 5+ years of experience in facilities, janitorial, or property management, with large team oversight.
• Proven leadership in managing Class A commercial portfolios or similar high-profile environments.
• Experience handling labor planning, budgeting, and operational KPIs.
• Strong interpersonal and written communication skills.
• Ability to multitask in a fast-paced, high-stakes environment.
• Preferred
• Experience working with government, political, or high-security tenants.
• Bilingual (English/Spanish) a plus.
• Working knowledge of CMMS systems, Kronos, or similar workforce management tools.
• Why Join ABM?
•  Opportunity to lead one of the region’s most prestigious janitorial contracts. - Work with a company committed to employee growth, client satisfaction, and service excellence.
• Comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and more.

#200