Business Office Director (Skilled Nursing Facility)

About Us

Centrally located in Torrance, California, Sunnyside Nursing and Post-Acute Care provides sub-acute nursing care, rehabilitation services, skilled nursing, and long-term care. Our compassionate staff offers individualized care plans for each resident to ensure personalized care is provided to all our patients with a goal to return home.

Our team of qualified professionals provides compassionate care by:

• Maintaining high medical integrity
• Fostering a team spirit among staff
• Creating friendly, beautiful surroundings for our residents and their visitors

We understand the importance of creating a comfortable and nurturing atmosphere, whether residents stay for short-term treatment or long-term care.

Requirements

Position Summary:

Responsible for overall business office operations ensuring that systems of internal control are in place and operating satisfactorily to safeguard facility assets. Ensures that cash flow is maximized and company accounts receivable targets are met. Acts as a financial liaison between corporate departments and other staff. Maximizes the effectiveness of the company's audit and compliance efforts.

Duties and Responsibilities:

• Complies with all company and departmental policies and procedures.
• Oversee the Admission Packets for accuracy and completeness and ensure documents are loaded in the billing
• system.
• Assist with insurance verifications as needed. This includes contacting residents/families with out-of-pocket copay’s, deductibles and share of cost responsibilities. Document conversations with responsible party/Agent in the billing system.
• Assist Business Office Manager as needed with Medi-Cal applications and related calls to outside agencies or families. Includes financial discussion relating to Share of Cost payment expectations.
• Review Pending Medi-Cal Tracking Log with Business Office Manager weekly and or attend the weekly meeting with the Corporate Office. Update the Medi-Cal Pending Tracking log as needed.
• Assist with sending out Private Statements monthly or as needed upon discharge, obtain final statement from the Corporate Office.
• Timely and thorough follow-up on all Private Accounts including documentation of collection activity in billing system. This includes utilizing the stored collection letters in the billing system.
• Relay any corrections needed in billing system related to AR Types, Census, adjustments to the Corporate Billing Dept.
• Review Private accounts with the Business Office Manager as needed but no less than weekly to discuss collection issues and problem-solving techniques.
• Send daily excel census reports to the Corporate Billing Dept.
• Send daily cash deposits/receipts/credit card transactions/insurance remittances, grouped by deposit type to the Corporate Billing Dept.
• Ensure all patient specific vendor invoices are forwarded to the Corporate Billing Dept.
• Ensure all other vendor invoices (not specific to a patient) are approved by the Administrator or department staff as directed by the Administrator prior to submitting for payment. Assist with obtaining W9’s from vendors as applicable
• Ensure all Business Office Staff know how to issue receipts for payments from patients/families and know how to process a credit card transaction.
• Send daily or upon receipt, insurance authorizations and NOMNCS to Corporate Billing Dept.
• Preparation of Write Off’s for bad debt accounts or Collection Agency accounts per current policy & procedures
• Maintain the Medicare Tracking Log weekly and save updates to the Google shared drive.
• Directly assist HMO Liaison/Business Office Assistant on Resident Trust Transactions. Follow processes & procedures currently established. Assist in resolving aged outstanding checks for discharged patients.
• Complete monthly Resident Trust withdrawal Form for Share of Cost Payments for AR. Route form back to
• Business Office Asst/HMO Liaison to prepare the Trust Check.
• Participate in monthly AR Reviews.
• Oversee virtual/remote staff and provide training and guidance as needed.
• Cross Train with Business Office Manager and Business Office Assistant/HMO Liaison on the current processes of obtaining & securing Insurance Authorizations as well as the Kaiser Tracking Log.
• Oversee all functions of the Business Office. Ensure proper coverage of positions and daily processes are maintained for the continuity of the Business Office.
• Maintain effective communication with Corporate Billing staff with anything that relates to entries in the billing system that affects billing or billing setup including census entries, coinsurance & share of cost charges, etc.