FRONT DESK CLERK (FULL TIME AND PART TIME)
Compass GroupAbout the role
- We have an opening for a full and part time FRONT DESK CLERK position.
- Location: Pfizer - 66 Hudson Boulevard East, 14th Floor, New York, NY 10001 Note: online applications accepted only.
- Schedule: Full and part time schedule. Monday - Friday, 7:00 am - 4:00 pm. More details upon interview.
- Requirement: Hospitality front desk experience in a corporate environment required.
- Pay Range: $28.00 per hour to $30.00 per hour
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).
We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1538273.
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.
ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.
In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).
Job Summary
Summary: Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products.
Essential Duties and Responsibilities:
- Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
- Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.
- Speaks to guests and coworkers using clear, appropriate and professional language.
- Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.
- Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys.
- Processes all payment types, including room charges and cash, check, debit and credit transactions.
- Processes all check-outs; resolves issues related to late disputed charges.
- Answers, records and processes guest calls, messages, requests, questions and concerns.
- Follows up with guests to ensure issues have been met to their satisfaction.
- Coordinates with Housekeeping to track readiness of rooms and report guest concerns.
- Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary.
- Provides guests directions and information regarding the property and local points of interest.
- Runs daily reports, identify any special requests and check reports for accuracy.
- Assigns rooms according to guest request and preferences whenever possible.
- Completes designated cashier and closing reports in the computer system.
- Balances and drops receipts according to accounting specifications.
- Practices safety standards at all times.
- Complies with record retention, Standard Operating Procedures and daily responsibilities.
- Performs other duties as assigned.
Associates at ESFM are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Acciden
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