Danish speaking customer support specialist

Required Language
English, Danish

Employment Type
Full time

Contract Type
Permanent

Description
Foundever Finland Oy (formerly SYKES Finland Oy and Sitel Finland Oy) is part of the international Foundever company. We work in the field of CX outsourcing known also as business process outsourcing (BPO). Foundever has approximately 150,000 employees worldwide and with over 40 years of experience we provide business solutions, customer service and support services to leading companies and brands in various sectors. Foundever Finland Oy is located in Kupittaa, Turku. We have been operating in Finland for over 20 years. In Turku we have over 100 experienced customer service and technical support professionals and we serve our customers in Finnish, Swedish, Danish and Norwegian as well as English. We are an international and growth-oriented company that invests in high-quality customer experience, long-term customer relationships, development and personnel well-being. --- Do you enjoy solving technical problems? Does providing good and high-quality customer service come naturally to you? We are looking for a brisk Danish speakingTECHICAL SUPPORT SPECIALISTto join our international team!  WHAT? As a Technical Support Specialist, you will answer calls and handle incoming email & chat inquiries. Alongside technical support, an essential part of your work is providing high-quality customer service and identify customer needs and offer suitable solutions, which can also be additional paid services. We help mainly consumer customers but also some corporate customers, with their device and usage questions and problems. This is product support for a well-known international device manufacturer, and the contacts concern devices, operating systems, device deployment and settings, functions and warranty issues. We provide comprehensive orientation to the role and the team always has support available! In addition, we train throughout the employment and we also have the opportunity to advance and apply for other positions within the company.  WE OFFER YOU

• Comprehensive training and orientation for the position
• Fixed monthly salary and the opportunity for bonuses
  • Salary is according to the CBA binding on the employer at any given time, which is currently The collective agreement for salaried employees in the ICT sector.
• Central location in Kupittaa (business centre), Turku
• Modern and comfortable working environment
• A truly international workplace and employer
• We invest in the well-being of our staff and continuously develop our operations
• Diverse employee benefits and joint events
• Comprehensive relocation package and help for employees moving from abroad
• A happy and friendly work community
• A caring and flexible employer

 

WHO? Success in this role requires a positive attitude, genuine customer service spirit and friendliness, diligence and a hard-working approach, but you are also a relaxed, humorous and flexible colleague. It is important that you have excellent interaction and communication skills, and are able to solve problems independently and quickly. You are not afraid of occasional rush and know how to accept feedback. You would preferably have a suitable education for the job (e.g. computer science or university of applied sciences degree) and already have work experience in the field. IT hobby is a plus. We hope that you have the desire and enthusiasm to learn new things and develop. We require fluent Danish language skills, both spoken and written at the native level, and good English language skills in spoken and written.  WHERE AND WHEN? This is a continuous employment relationship with a 6-month probationary period at the beginning.  Working hours are between 10:00 and 19:00 Finnish time on weekdays. Changes to opening hours are possible due to changes in the opening hours of the client company's service. The average work hours per week are 37,5. There is a training and orientation period at the beginning of the employment relationship. The training and orientation period are regular, paid working time. At the beginning of the employment, the workplace is our cozy office in Kupittaa, Turku. The possibility of hybrid work can be considered after the probationary period (6 months) and it is always reviewed as case by case. We are looking for a colleague who is ready to commit and grow with us! The planned start date for work is Monday, November 3rd 2025.  WE! We have over 100 iron-hearted professionals in customer service and technical support. We are a truly international workplace - we serve customers in 5 different languages, and your colleagues come from 8 different countries. Our internal company language is English. Our work community is open-minded, friendly and has a sense of humo