Manager, Pharmacy Clinical Operations

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Medical Affairs Group

Job Sub Function:

Medical Affairs

Job Category:

People Leader

All Job Posting Locations:

Pittsburgh, Pennsylvania, United States of America

Job Description:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a hybrid Manager, Pharmacy Clinical Operations located in Pittsburgh, PA.

Purpose:

The Manager, Pharmacy Clinical Operations, leads and oversees a team of clinical pharmacists and pharmacy technicians to ensure the safe, effective, and efficient delivery of pharmaceutical care. This role combines advanced clinical expertise with people leadership, operational oversight, and strategic collaboration to improve patient outcomes and support organizational goals.

Responsibilities:

• Supervise pharmacy technicians, pharmacy interns, rotation students, pharmacy fellows, and clinical pharmacists during daily activities.

• Assist in verifying prescription drug orders for accuracy and clinical appropriateness.

• Communicates with medical providers’ offices for order clarification and coordination of care to ensure optimal therapeutic outcomes.

• Coordinate with pharmacy programs to complete prescription and shipment tasks.

• Communicate with patients regarding prescribed therapies to promote optimal patient outcomes.

• Oversee drug inventory receival and reconciliation for Access Therapy Center non-commercial pharmacy.

• Track operational metrics, prepare regular reports for management, and provide recommendations for workflow improvements and process enhancements.

• Handle escalated patient concerns and logistical issues promptly, ensuring timely resolutions and maintaining patient satisfaction.

• Manage the pharmacy schedule including the on-call program.

• Assist with interviewing, hiring, onboarding and training for new or current employees.

• Monitor team performance through key performance indicators (KPIs) and metrics, conduct regular performance discussions, set performance goals, and ensure team compliance with policies and healthcare regulations (e.g. HIPAA).

• Identify opportunities for process improvement and optimize resource utilization. Work with cross-functional teams to implement new strategies and best practices.

• Participate in building and maintaining respectful, collaborative internal/external team relationships, exercising and encouraging positivity.

• Participating in on-call emergency program.

• Other duties as assigned.

Required Qualifications:

• Doctor of Pharmacy or Registered Pharmacist degree from an ACPE accredited institution

• Active and unrestricted Pharmacist licensure for Commonwealth of Pennsylvania 

• Minimum of 6 years experience as a Clinical Pharmacist in a non-commercial pharmacy, specialty pharmacy, or retail pharmacy

• Prior experience leading or supervising pharmacists and/or pharmacy technicians.

• Proven leadership skills with the ability to inspire and motivate a team, while also maintaining accountability.

 Preferred Qualifications