Commercial Account Manager

<p><strong>Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) — your choice based on location.</strong></p> <h3><strong>About us 🚀</strong></h3> <p>Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Our platform makes it easy to deliver personalized gifts and support campaigns or events through automated sourcing, storage, and global delivery, while integrating seamlessly with sales and marketing tech stacks.</p> <p>Trusted by many of the most recognized names in the technology and SaaS space, Reachdesk is backed by a world-class team with hubs in New York, London, and Lisbon. We’re growing and currently looking for a Commercial Account Manager in the US to join us.</p> <h3><strong>Role description 📖</strong></h3> <p>As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business.</p> <p>Success in this role requires strong commercial judgment, problem-solving ability, and the ability to turn customer needs into revenue opportunities. A key part of the role is helping customers get the most value from Reachdesk by identifying challenges early, solving problems, and quarterbacking cross-functional teams to drive strong customer outcomes. Your goal is to grow long-term customer value by understanding each customer’s business objectives, aligning them with our platform capabilities, and delivering measurable business outcomes.</p> <h3><strong>Key responsibilities include the following:</strong></h3> <ul> <li>Own retention, renewals, and growth across a portfolio of existing customers</li> <li>Build strong, multi-threaded relationships across key stakeholders and decision-makers</li> <li>Drive upsell, cross-sell, and expansion opportunities within existing accounts</li> <li>Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases</li> <li>Lead renewal and commercial conversations, including pricing, terms, and negotiation</li> <li>Run strategic account planning and business reviews tied to customer priorities and measurable outcomes</li> <li>Identify customer challenges early and work cross-functionally to solve them</li> <li>Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes</li> <li>Maintain strong forecasting discipline and pipeline visibility across your book of business</li>