Senior Regional Manager Operational Excellence

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
CVS is seeking a Senior Manager to lead and support key operational projects across the network of CVS Distribution.  This role is responsible for being a key member of the team to lead and drive projects and culture to improve safety, quality, delivery, and productivity of the operations.  This role will manage the Operational Excellence team members at the site (~6 direct + ~4 below).

The role will be responsible for the continuous improvement and support improvement of the key KPIs at the following facilities: Lumberton-NJ, Woonsocket-RI, Jersey City-NJ, Chemung-NY, Novi-MI, Somerset-PA) via a lean foundation, process engineering, and WMS optimization.  Some specific responsibilities will be driving read-across of best practices among sites, supporting development of new processes for all sites, and leadings kaizens to improve process and equipment, and optimizing our WMS settings.  Role will be expected to travel regionally 40%-50% of which 80% will be self-managed timing/location. Ideal candidate resides near one of the DC locations but not required.

• Safety – Responsible for identifying and improving safety at the site through use of technology, layout, improved ergonomics, and process.  Support team on tools to get to root cause and corrective actions.
• Quality - Responsible for helping to deliver world class quality by supporting sites with problem solving techniques to get to root cause and problems are made visible to solve.
• Delivery – This role will be responsible for delivering capacity improvements to the operations by identifying and executing kaizens to remove bottlenecks, increase storage density, and ultimately meet customer demand
• Value Stream Owner – own and collaborate on the roadmap and execution of the fulfillment processes across the DC ops teams, planning teams, engineering teams, infrastructure teams, and automation teams.  Will be the main representative of DC / engineering for strategy and changes to the operations in terms of capacity and productivity.
• Mentorship/Management – This role will be responsible for growing and shaping not only its direct reports in lean manufacturing techniques but also assisting to further enhance the continuous improvement and lean culture across the organization.  Individual will need to demonstrate strong leadership and development capabilities.
• WMS Optimization – This role will be responsible for supporting and identifying the optimization of our WMS system as it relates to streamlining setups to reduce waste for inbound, replenishment, picking, and shipping.
• Data Engineering - Contribute or lead changes and projects related to data engineering adding data collection where not present. Translate data to information to aid in decision making and problem solving including but not limited to improved traceability, performance dashboards, performance reports, or andon/escalation systems at the site.  Will strongly use data to support and drive process and performance management decision with the operations team.  Lead team responsible for maintaining standards to drive informed decision making.
• Project & Change Management – The individual will be responsible for planning and executing multiple projects at the same time and utilize good project management skills by managing risk, understanding critical path and dependencies to meet project goals on time.  This individual and kaizen partners must have robust follow through on changes to ensure success.  Be able to see opportunities for improvement, put together a financial business case and project plan to initiate the change.

Required Qualifications

• 8+ years’ experience in a manufacturing or distribution center environment
• Experience managing projects and very experienced in change management
• Create project budgets and financial justifications related to capital expenditure equipment/projects
• WMS, ERP, MES, or LMS systems and database structure experience

Preferred Qualifications

• 10+ years’ experience in