vCIO/Client Success Manager (Hybrid in Dallas, TX)

Company Description

Resultant is a modern consulting firm with a radically different approach to solving problems.

We don’t solve problems for our clients. We solve problems with them.

Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis as KSM Consulting in 2008, Resultant now employs more than 350 team members who operate from offices around the United States including Indianapolis, Fort Wayne and Odon, Indiana; Columbus, Ohio; Lansing, Michigan; Denver, Colorado; Dallas, Texas and Atlanta, Georgia.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

To help continue our rapid growth and solve our clients’ toughest problems, we need a vCIO/Client Success Manager to join the team. The vCIO/Client Success Manager will be responsible for overseeing a subset of clients as the primary Engagement Manager by providing strategic and tactical guidance, while adhering to defined client engagement standards. This position will provide guidance and oversight of technology systems ensuring the IT systems are managed, controlled, and optimized with client’s specific needs.  This is a non-telecommuting position including some off-shift hours, weekends and occasional travel. The selected candidate will directly report to the Senior Manager - Engagement.  This individual will act as the Resultant expert – ensuring client technology roadmaps are built and followed, that the work their team performs adheres to Resultant mission and values, and to support Resultant’s holistic approach to client service.   You will help to manage and deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as assigned by the Senior Manager – Engagement. Primarily, you will serve as the sole point of contact for your respective clients ensuring quality delivery as both a trusted advisor and point of escalation when their most important initiatives call for it. 

May be required to travel to local client sites once a month. Candidates in or around the Dallas, TX area are preferred.  

Primary Responsibilities: 

• Understand the client’s business intimately, their organizational structure, KPIs/OKRs, strategies, technical capital, and human capital, financial considerations, etc. 

• Understand the client’s technological landscape including relevant software, hardware, technical debt, risk aversion, velocity and proclivity towards change, etc. 

• Develop technology roadmaps for organizations in the SMB, Mid-Market, Enterprise,  and Private sectors 

• Participate meaningfully in our team’s solution process through clear and confident discussion of Resultant’s solution offerings across Data, Tech, and Digital Transformation. 

• Provide quality assurance and ensure operational excellence on all active projects both formally and informally 

• Be a confidential support to clients on any challenging realities they face around people, processes or technology, with the intent of helping them overcome these challenges through creative techniques 

• Lead sales calls, write proposals, and close opportunities for new work and expansion of existing clients 

• Ability to act independently and lead projects based on program requirements 

• Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them. 

• Track client opportunities and maintain opportunities within our CRM 

• Coordinate, or act as, a point of escalation for the client service team 

• Work collaboratively with teams of smart, thoughtful people, to best meet the needs of our clients. 

Qualifications

Some of the soft skills we are expecting are: 

• You should possess strong analytical skills and a demonstrated ability to troubleshoot problems. 

• You should possess excellent communication and customer service skills, both written and oral. 

• You should be able to explain just about anything technical to anyone, regardless of their background. 

• Demonstrated ability to work in a dynamic IT enviro