Inside Sales Account Representative - West Coast- Remote

Company:  

US2160 Sysco Guest Supply, LLC

Sales Territory:  

None

Zip Code:

97203

Travel Percentage:  

0

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison.  Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

JOB SUMMARY

This inside sales position is responsible for overseeing an existing field or inside sales account portfolio until a Territory Manager is assigned. This business to business sales position may sell amenities, textiles, room accessories, paper, janitorial supplies, cleaning, and FF&E (Furniture, fixtures, and equipment) products to hotels in the United States.

RESPONSIBILITIES

• Continuously monitor assigned accounts and take corrective action, as needed, to maintain and improve overall customer satisfaction.
• Regularly communicate with assigned accounts regarding new products and services, company changes, holiday schedules, item changes, and new sales opportunities.
• Update customer about any pricing/item changes or information.
• Immediately notify the management team if an existing account is in jeopardy of discontinuing service or issues remain unresolved regardless of attempts to correct the situation.
• Regularly interact and communicate with various internal departments to provide vital information may be necessary for servicing the customer. This may include advance notification to Merchandising changes, increased or decreased product movement, new business, changes in proprietary product or other related information.
• Provide advance notification to Operations about new customers or any other changes that may affect customer orders or delivery.
• Increase sales through account penetration by analyzing current sales and volume, planning sales calls and following up.
• Utilize product knowledge, ROI and analytical research tools (i.e., Phocas, GForce, and Salesforce.com) and sales training resources to effectively target new prospects and opportunities.
• Work with Accounts Receivable to ensure customers pay invoices within agreed-upon terms.
• Assist in the set-up of new accounts including the creation of customer order guides, obtaining new account applications, setting up price-rules, establish order/delivery schedules, implement customer/vendor pricing agreements, create files and other related duties. Coordinate activities with appropriate departments to meet or exceed the customer’s expectations.

QUALIFICATIONS

Education

• Bachelor’s degree in Sales, Marketing or Business preferred.

Experience

• 1 - 2 years’ in customer service or sales experience.
• Experience in hospitality or distribution preferred.

Professional Skills

• Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.
• Ability to communicate clearly through email and telephone.
• Ability to effectively present information and respond to questions from clients, management and associates.
• Capable of working with others proactively and constructively.
• Pleasant and professional telephone presence.
• Excellent organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives autonomously and shift priorities as necessary.
• Excellent time management skills
• Ability to think creatively and become solution-driven.
• Active listening skills to understand and interpret solution-driven selling.
• Aptitude for processing information and incorporating feedback for interactive business conversations.
• Capacity to convey ideas effectively and sell a variety of products
• Professional demeanor, vibrant personality, and the ability to instill trust with people.
• Goal-oriented and driven self-starter who can work independently within a team environment and strive to be the best.
• Respond promptly to customer needs.
• Solicit customer feedback to improve service.
• Respond promptly to requests for service and assistance as needed.
• Identifies and resolves problems promptly.
• Gathers and analyzes information skillfully.
• Develops alternative solutions.
• Displays willingness to make decisions.
• Exhibits sound and accurate judgment.
• Makes timely decisions.
• Tactfully approaches others.
• Reacts well under pressure.