Field Service Technician

About Us:

CARR Biosystems is a growing business providing critical technology for cutting-edge life science innovations. Our customers are inventing tomorrow’s solutions to treat and cure disease, and our centrifuge technology is enabling it. We’re part of a $3.3 billion parent company (Barry-Wehmiller) where culture is a priority. Our goal is to have performance and people in harmony – and we believe work should be fun, we should inspire our teammates, and each team member is someone’s precious child. We feel it’s a unique opportunity to build the future of CARR Biosystems. If this excites you, please read on…

 

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

 

Job Description:

Company Overview:
CARR is a growing company at the forefront of life science innovation. Our customers are developing tomorrow’s technologies to treat and cure disease—and our centrifuge systems are helping make that possible. Backed by our $3B parent company, Barry-Wehmiller, where culture is a priority. Our goal is to have people and performance in harmony – and we believe work should be fun, we should inspire our teammates, and each team member is someone’s precious daughter or son. This is a unique opportunity to help build the future of CARR. If this excites you, please read on…

Position Overview:
The Field Service Technician is responsible for installing, maintaining, and repairing our centrifuge equipment at customer sites. The technician plays a critical role in ensuring the reliability and performance of our products, ultimately contributing to customer satisfaction and loyalty.

What you will do:

• Installation and Commissioning: Install, test, and commission new centrifuge equipment at customer sites, ensuring proper setup and functionality according to agreed-to specifications (standard or custom).

• Preventive Maintenance: Perform scheduled preventive maintenance tasks on centrifuge equipment to ensure optimal performance and reliability. This may include cleaning, calibration, and routine inspections.

• Troubleshooting and Repairs: Diagnose and troubleshoot equipment malfunctions and failures, utilizing engineering drawings, technical manuals, diagnostic tools, and expertise to identify root causes and implement effective solutions.

• Field Upgrades and Modifications: Install field upgrades and modifications to existing equipment as required, ensuring compatibility and adherence to manufacturer guidelines.

• Customer Training: Provide training to customers on the operation, maintenance, and troubleshooting of centrifuge equipment, empowering them to effectively utilize and take basic care of their equipment.

• Documentation and Reporting: Maintain accurate records of service activities, including service reports, work orders, and parts usage. Provide detailed reports to leadership and customers as needed.

• Customer Support: Respond promptly to customer service calls and inquiries, providing remote support when possible and onsite assistance as needed to resolve technical issues.

• Parts Sales: Recommend replacement and/or spare parts for purchase by customers.

• Adherence to Safety Standards: Adhere to safety protocols and guidelines while working in customer environments, ensuring a safe work environment for yourself and others.

What you bring:

Education & Experience:

• High school diploma with 5+ years of relevant experience

• Associate degree or technical certificate in electro-mechanical technology (or similar), plus 3+ years of relevant experience

Required Aptitude/Skills:

• Technical Skills: Strong technical aptitude with experience in troubleshooting and repairing electrical, mechanical, pneumatic, and control systems. Ability to read and interpret technical documents (e.g.- engineering drawings, manuals, BOMs, etc.).

• Customer Service Skills: Excellent interpersonal and communication skills with the ability to interact professionally with customers and colleagues.

• Problem-Solving Abilities: Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues independently.

• Writing Ability: Ability to write clear servi