Branch Manager

Description

YOUR PURPOSE

Responsible for the overall sales and operational success of the credit union branch. Actively participate in branch sales and operations by leading and overseeing branch activities ensuring a positive member experience. Actively coach and motivate employees to achieve established Credit Union goals. Responsible to develop staff and manage processes to ensure operational effectiveness and service continuity. Guide the workflow in the branch, fostering a quality sales and service environment and demonstrating CORE Values. Responsible for ensuring the Branch adheres to all regulatory compliance and HZCU’s established policies and procedures.  

YOU ARE RESPONSIBLE FOR

Member Sales and Service

Responsible for ensuring a well-trained staff that approaches each member interaction as an opportunity to educate and deepen the relationship by providing relevant solutions to improve the financial well-being of the member.

• Demonstrates a strong commitment to deepening member relationships through active sales, offering the benefits and features of products and services through membership. 
• Provides coaching to team members on creating a positive member experience that builds member loyalty and referrals.
• Reviews and manage internal and external member feedback and perform any follow up necessary.
• Assists employees and members in solving account and operational issues as well as learning and using new & existing technology that provides a self-service channel to potentially avoid future issues.
• Provides support for branch operations by performing duties of member service and loans as needed to meet workload demands, identifying loan and deposit opportunities.
• Ensure team upholds Horizon Credit Union’s CORE values, (Capability, Optimism, Responsibility, Empathy) when interacting with all individuals.
• Monitors branch activity, including number of transactions, volume, teller errors, loan volume, product sales, business partner referrals, new accounts.
• Be an active member in community outreach to support branch in growth to establish and foster continued marketplace presence.

Leadership Responsibilities

• Responsible for managing branch employees through coaching, developing skill sets to meet the needs of the branch and members, maintaining a highly motivated and well-trained staff to ensure quality of work and excellent member relations along with achieving established sales goals, performing employee appraisals, and addressing employee concerns as they arise.
• Carries out leadership responsibilities in accordance with the organization's policies and applicable laws.  
• Act as a resource in order to provide technical guidance and operational assistance to staff. 
• Active involvement in local volunteerism & Credit Union events.
• Responsible for hiring and retaining quality talented employees.     
• Ensure effective branch sales meetings and activities with emphasis on asking for the business and building member relationships. 
• Reports sales goals, successes, and possible referral progress to Regional Manager. Provides strategic feedback and suggestions for improving performance. 
• Proactively schedules and cross-trains adequately to ensure effective branch succession and efficient branch operations. 
• Manages the security and safety of the branch. Analyzes and monitors security and safety policies and procedures on an on-going basis. Ensures that staff receives on-going training on security and robbery procedures.  
• Monitors branch operations and appearance to ensure a consistent, professional approach. Appearance and operations include but are not limited to policies such as Dress Code and Branch Facilities as well as actions expected per our CORE Values.
• Ensures that the branch is compliant with credit union regulations and procedures, and federal and state laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
• Possess knowledge of the Business Continuity Plan within your area of responsibility and direct staff to complete necessary duties when system interruption occurs.

SUCCESS LOOKS LIKE

The Leading Others Success Profile is a set of competencies that are essential to leaders who directly manage a team. These skills are key to success as this role is responsible for leading the team, getting results through others and developing individuals to reach their full potential. 

• Being Resilient: Rebounds from setbacks and adversity when facing difficult situations.
• Builds Effective Teams: Builds strong-identity teams that apply their diverse skills and perspectives to achieve