Jobs and Careers

Veterinary Customer Service Representative, Part Time

United Statespart_timeVerifiedPosted 16 May 2025

💰 $40,000/yr($36,000/yr – $40,000/yr)

About the role

Are you a highly motivated individual with a passion for delivering exemplary client service? Boston West Veterinary Emergency & Specialty in Natick, MA, is currently seeking a full-time AND part-time Client Care Specialist to join our dedicated team.

Compensation:

$18 - $20 pending knowledge & experience

Anticipated Schedule Options:

Part Time: Thursday-Saturday 10a-6p

About the Role:

As a Client Care Specialist, you will play a crucial role in supporting our emergency department while welcoming and assisting our guests.

Responsibilities Include (but not limited to):

Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
Communication Expertise: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

What We're Looking For:

Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
Fluent English skills (speaking & reading) are required for the role.

About Us: At Boston West, we are on a mission to advance the veterinary profession. We are a 10,000-square-foot open-concept facility equipped with digital radiology, CT, and ultrasound. Our hospital is supported by a dedicated group of technicians, client care coordinators, and a management team that values your skills, encourages critical thinking, and provides opportunities for professional growth. Your contribution to patient care and case management is highly valued, and we support your journey toward specialty certification.

What to Expect:

At Boston West, we take pride in fostering a family-oriented and close-knit work environment. Here's what sets us apart:

Family Oriented & Close-Knit Group: We're more than just a team; we're a family that values connection, collaboration, and fostering a supportive culture.
Interdepartmental Collaboration: Experience lots of collaboration between all departments, creating a dynamic and integrated workplace.
Learning and Training Oriented: We're passionate about continuous learning, offering extensive training and development opportunities.
Career Development Focus: Our commitment to career development means ample support and opportunities for advancement.
Room for Personal Growth: We believe in providing ample room for individuals to step up, shine, and make a name for themselves. Explore various opportunities for growth through collaboration and cross-training.