SLED Account Manager

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

SLED Account Manager

Skillsoft is seeking a detail-oriented and self-driven Account Manager to support our SLED customers (state & local government and education). In this role, you will partner with our Shared Customer Success Team to organize the book of business, keep opportunities and renewals on track, and handle a subset of smaller deals. This is a learning-focused role—perfect for someone with solid organizational skills and a solid understanding of the sales cycle who’s hungry to grow into an Account Executive role.

Responsibilities:

• Own the “operating system” of the territory
• Responsible for renewal and upselling of account, as well as process KPIs
• Maintain clean, accurate Salesforce records (accounts, contacts, activities, opportunities, quotes).
• Build and refresh reports & dashboards; track pipeline hygiene, next steps, and close dates.
• Coordinate calendars, customer touch cadences, and follow-ups across multiple stakeholders.
• Advance deals & renewals
• Prepare proposals, order forms, and statements of work from approved templates.
• Execute-discovery calls, demos, and evaluations with prospects and clients; capture notes and next steps.
• Manage a subset of smaller transactions/renewals end-to-end with oversight.
• Customer coordination
• Schedule meetings, circulate agendas/recaps, log action items, and drive to closure.
• Route customer questions to the right SMEs (solutions consultants, CS, support, legal, procurement).
• Data & process
• Track key dates (renewals, budget cycles, RFPs/RFQs, board approvals) and maintain an account plan library.
• Follow established sales processes; offer constructive feedback to improve efficiency and customer experience.
• Learn & grow
• Build a working knowledge of the SLED buying process (procurement, contracts, cooperative agreements).
• Develop fluency in Skillsoft’s portfolio (Percipio LXP, Leadership & Business, Tech & Dev, Coaching).
• Participate in enablement—product, competition, objection handling, and value messaging.

Skills & Experience Required:

• 5+ years of successful B2B Sales experience with a Bachelor’s degree or equivalent combination of experience and education.
• Possess strong Microsoft Office and Salesforce experience
• Microsoft Office proficiency:
• Excel: sorting/filtering, VLOOKUP/XLOOKUP, basic pivot tables; clean list management.
• PowerPoint: building clear, on-brand customer decks.
• Word/Outlook/Teams: polished docs, dependable scheduling & communication.
• Salesforce: Comfortable navigating accounts/opportunities, creating tasks/events, running basic reports, maintaining pipeline hygiene; willingness to learn more (dashboards, CPQ/quoting).
• Sales process literacy: Solid understanding of discovery → evaluation → proposal → negotiation → close → renew, with the curiosity to deepen it.
• Organization first: Exceptional task management, attention to detail, and follow-through across multiple threads
• Drive to develop: Tenacious interest in learning, asking great questions, and seeking feedback.
• People skills: Clear written/verbal communication; professional, customer-first mindset.

Preferred Experience:

• Exposure to public-sector or higher-ed customers; RFP/RFQ coordination; experience with sales engagement tools, or e-signature (e.g., DocuSign).

What Success looks like

• CRM excellence: 100% of assigned accounts/opportunities up to date with next steps and close dates.
• On-time renewals: No surprise expirations; proactive timelines and clean paperwork.
• Process adherence: Follows and improves team playbooks; hits checklist milestones reliably.
• Impact on revenue: Measurable assist on AE pipeline and autonomous close of smaller deals.

Target base salary range for this job requisition is anticipated to be approximately $55<