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Customer Service Trainee
Advocate Aurora HealthOak Brook, United Statesfull_timeVerifiedPosted 28 Jul 2026
💰 $68,000/yr($46,000/yr – $68,000/yr)
About the role
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
The hours will be 8:30 - 5:00 CST.
Pay Range:
$22.90 - $34.35Advocate Aurora Health candidates must live in these states: AK, AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY
Major Responsibilities:
- Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner, demonstrating sensitivity to the diversity of the organization and its patients' needs.
- Manages a high volume of inbound calls, answers patient inquiries, and determines the appropriate path for resolution and follow-up.
- Demonstrates excellent customer service and expertise to patients, guarantors, and other external and internal contacts through oral and written communication.
- Responds to and documents all patients and internal inquiries regarding hospital and professional visits in the patient b
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