Senior Supervisor-Billing (WRD Enterprise Solutions)

Job Overview

This position is responsible for performing day-to-day operational management duties for a small functional unit which provides routine programs and services in any of a large variety of departments and agencies, with responsibility for planning, coordinating, supervising and controlling assigned resources to achieve unit/section objectives.

Salary

Hiring Range (annual) $58,947. – $76,627

Ideal Candidate 

The ideal candidate for the Senior Supervisor position will bring proven expertise in analyzing and resolving billing and invoicing issues within an automated billing system. This role directly supports the ongoing initiatives taking place with our billing processes and requires an individual who can thrive in a fast-paced environment, effectively balancing multiple tasks and shifting priorities with minimal supervision.

The ideal candidate will demonstrate strong leadership skills with experience supervising, coaching, and developing employees to ensure the timely and accurate completion of daily system activities. They will have the ability to prioritize workload, assign tasks, and manage staff performance to meet program and departmental goals.

Additionally, the candidate will possess experience in developing and documenting business processes, as well as creating and monitoring key performance indicators to measure operational efficiency. Flexibility to work both in the office and remotely, coupled with excellent organizational and problem-solving skills, will be essential to success in this role.

Click HERE to view our Benefits at a glance

• Generous PTO & Holiday Plan

• Health Plans

• Health Savings Account

• Dental & Vision Plans

• Employee Assistance Program (EAP) 

• Healthcare Flexible Spending Account

• Dependent Care Flexible Spending Account

• Tuition Reimbursement

• Cafeteria Benefit

• Life Insurance

• Short & Long-Term Disability Insurance

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

• Manages the day-to-day operations of the unit/section, coordinates and administers assigned programs and resources.
• Sets direction and priorities and allocates staff and resources to projects and unit initiatives.
• Provides supervision, guidance, training and motivation to assigned staff; assigns, monitors and reviews work; evaluates performance and initiates corrective action as needed, including termination.
• Performs a variety of administrative duties in support of the unit's activities.
• Implements goals, policies, procedures and guidelines to ensure operational efficiency and effective administration of unit.
• Monitors work flow, data accuracy, and overall quality of work; assures processes and procedures are accomplished according to established guidelines.
• Assesses staffing needs and identifies shortfalls; interviews, recruits and hires new staff.