Archer IT Manager – Corporate IT & Service Desk

Archer IT Manager – Corporate IT & Service Desk

Location: Overland Park, Kansas

For nearly 25 years, Archer has been a pioneer and a trusted global leader in delivering comprehensive compliance and risk management solutions to empower organizations to effectively navigate risks, ensure compliance, and achieve their business objectives. Our innovative GRC solutions are designed to provide companies with a clear, unified perspective on their risk landscape and enable data-driven decision-making and strategic planning. By leveraging cutting-edge technologies such as AI and risk quantification, we equip our clients to anticipate, adapt to, and overcome challenges in today’s rapidly evolving market. At Archer, we don’t just help organizations manage risk — we help our clients transform risk into a strategic advantage and turn uncertainty into opportunity. Learn more at www.ArcherIRM.com

Job Summary:

We are seeking a proactive and experienced IT Manager to lead and oversee Corporate IT operations, with a strong focus on Service Desk management. This role will be responsible for managing end-user support services, IT infrastructure, hardware and software lifecycle, vendor coordination, and ensuring secure, scalable, and high-performance IT systems that support business operations across the organization.

Responsibilities:

Corporate IT Operations

• Oversee day-to-day operations of corporate IT systems including endpoint management, email, collaboration tools, and user provisioning.
• Manage hardware and software procurement, inventory, and lifecycle planning.
• Lead implementation and improvement of IT policies, procedures, and controls aligned with organizational goals and compliance requirements.
• Administer corporate systems such as Microsoft 365, Active Directory, and identity/access management platforms.
• Partner with security and compliance teams to ensure adherence to data protection and cybersecurity best practices.

Service Desk Management

• Lead and manage the IT Service Desk team to provide efficient and high-quality technical support to employees.
• Monitor ticket queues, prioritize incidents and requests, and ensure SLAs are consistently met or exceeded.
• Develop KPIs and reporting to track service quality, user satisfaction, and operational performance.
• Implement tools and processes to improve incident management, self-service capabilities, and first-call resolution rates.
• Drive continuous improvement in IT support processes, knowledge base documentation, and team training.

Team & Vendor Management

• Hire, coach, and develop IT support staff to maintain high service standards and technical excellence.
• Manage IT vendor relationships, including licensing, contract renewals, and escalations.
• Coordinate with other IT teams to support company-wide technology initiatives, onboarding/offboarding processes, and business continuity planning.

Qualifications:

•  Bachelor’s degree in information technology, Computer Science, or a related field; equivalent experience may be considered.
• 5+ years of experience in IT operations, with at least 2 years in management or team lead role.
• Strong knowledge of enterprise IT environments including Windows, macOS, Active Directory, Microsoft 365, endpoint management tools, and ITSM platforms (e.g., ServiceNow, Jira).
• Experience leading an IT Service Desk team or similar support function.
• Solid understanding of ITIL practices, cybersecurity fundamentals, and cloud-based productivity tools.
• Excellent communication, project management, and people leadership skills.

Preferred Qualifications:

• Experience working in regulated or compliance-driven industries (e.g., finance, healthcare, tech).
• Familiarity with SOC 2, ISO 27001, or similar frameworks.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the