Staff Software Engineer - Infrastructure

About CharterUP. CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers to thousands of bus operators nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events.

Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale.

Why Join Us

• Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
• Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
• Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
• Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

About the Role

CharterUP is seeking a Staff Software Engineer - Infrastructure to architect, build, and own the core platform and infrastructure systems that power our two-sided marketplace. You’ll partner closely with engineering leadership, product managers, and application teams to design and operate scalable, reliable, and secure systems that support our rapidly growing business.

In this role, you will lead initiatives across cloud infrastructure, platform engineering, DevOps, observability, and data systems—ensuring our applications and services can scale efficiently while enabling fast, high-quality product development.

Title: Staff Software Engineer - Infrastructure

Reports to: VP of Engineering

Location: Austin, TX (Hybrid: Monday, Wednesday, Friday in-office).

What You’ll Do

• Lead the design and evolution of scalable, secure, and highly available infrastructure, leveraging modern DevOps practices and AI-assisted tooling where appropriate.
• Build and enhance platform capabilities (CI/CD, infrastructure-as-code, developer tooling) to enable faster, more reliable product development.
• Drive reliability, performance, and cost efficiency through observability, automation, and intelligent alerting.
• Establish and promote infrastructure best practices, including AI-driven workflows for deployment, monitoring, and incident response.
• Partner cross-functionally and mentor engineers, while leading incident response and continuous improvement efforts to strengthen system resilience.

What You’ll Bring

• 8–12+ years of experience in infrastructure, DevOps, or platform engineering roles.
• Strong expertise in cloud infrastructure (preferably AWS) and distributed systems design.
• Proficiency with infrastructure-as-code and CI/CD systems, plus experience with containerization/orchestration (e.g., Docker, Kubernetes).
• Experience building observability systems and improving reliability at scale, with familiarity using AI-driven tools for automation and monitoring.
• Proven track record of leading complex infrastructure initiatives with a hands-on, ownership-driven mindset focused on reliability, efficiency, and developer experience.

Recruiting Process

• Step 1 - Video call: Talent Acquisition interview
• Step 2 - Video call: Live Coding interview
• Step 3 - Video call: Team interviews
• Step 4 - Offer & reference check
• Welcome aboard!

Salary$180,000—$195,000 USD

Global Benefits & Perks at CharterUP

We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team.

• Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states.
• Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., w