Director, Digital Experience & Unified Portal Strategy

Director, Digital Experience & Unified Portal Strategy

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

This Director will lead the end-to-end strategy, vision, and roadmap for a unified customer portal and internal tools ecosystem across the global networking business. They will drive digital cohesion across portals, platforms, workflows, and AI-enabled experiences—ensuring customers and employees have a seamless, integrated, high-value digital journey.

This is a high-impact, cross-functional leadership role that sits at the intersection of Product, CX, Support, Customer Success, Engineering, and Services.

Why This Role Matters

A unified digital experience is one of the largest levers to improve:

• Customer satisfaction, adoption, and renewals

• Operational efficiency across TAC, CSM, COE, and services teams

• Speed to value through guided workflows, AI insights, and automation

• Brand consistency and differentiation in the networking market

• Cost reduction by rationalizing duplicate tools and platforms

This role is the strategic owner ensuring all portals and internal tools evolve together—not as disconnected products, but as one federated, modern digital experience.

Primary Responsibilities

• Define and own the unified portal & digital tools strategy across customer-facing portals and internal systems.

• Develop a multi-year roadmap that aligns to business priorities, customer needs, and the federated platform approach.

• Serve as the central leader and matrix orchestrator, aligning PLM, UX, engineering, architecture, support, and CX.

• Communicate a compelling vision that resonates with executives and individual contributors.

• Govern digital standards, design principles, user journeys, and interoperability across platforms.

• Prioritize strategic programs, manage trade-offs, and create clear cross-functional visibility.

• Champion a modern, AI-enabled experience with personalization, telemetry-driven insights, case resolution automation, and proactive guidance.

• Define KPIs, adoption goals, and measurable business impact outcomes.

Ideal Candidate Profile

• 12+ years in digital product management, platform strategy, customer experience, or related leadership roles.

• Demonstrated experience leading large-scale digital transformations or portal consolidation programs.

• Strong understanding of networking, cloud-managed platforms, or enterprise IT workflows.

• Expert communicator and storyteller able to simplify complexity and influence at all levels.

• Proven matrix leader who can drive alignment across multiple teams without direct authority.

• Strategic thinker with strong execution discipline and comfort operating in ambiguity.

• Familiarity with AI-driven workflows, automation, persona-based design, entitlement-aware digital experiences.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and pers