Patient Services Coordinator II

Description

Why work for Illinois Bone and Joint?

What you can expect from us 

• A competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage
• A positive team environment with colleagues and managers committed to your success
• A culture of Trust, Respect and Pride
• Leadership Development pathways
• Opportunities to support IBJI Cares - our philanthropic group
• Career growth - as IBJI continues to grow, so do opportunities

Expectations of the Patient Services Coordinator II role at Park Ridge Rehab Services Clinic 

• Customer Service skills in a fast paced, multifaceted public-engaging environment
• Professional verbal and written communication
• Technical proficiency to work with multiple software platforms
• Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits
• Available to work every shift (opening, mid and closing) between 6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on Fridays
• No Weekends
• Occasional travel to nearby clinics to assist with coverage

Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, with expertise in every orthopedic specialty, and complete diagnostic and rehab services. 

 Summary

The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Assist in training staff and mentoring new employees within department
• Maintains clean and safe work environment
• Other office duties as assigned

Requirements

Requirements

• Education
• High school diploma or equivalent required
• Associates degree preferred (healthcare concentration field a plus)
• Experience
• Minimum three years experience in customer service role required (medical office experience is a plus)
• Minimum 1 year in a patient services related role preferred
• EHR experience with Epic experience preferred
• Skills
• Knowledge in medical terminology preferred
• Ability to handle highly confidential, sensitive and non-routine information
• Familiarity with scheduling and rearranging appointments
• Possess good working knowledge of Microsoft Office and Windows-based computer applications.
• Insurance payer and eligibility knowledge
• Must be a team player
• Able to work in a fast-paced environment and have a flexible schedule as needed
• Neat, professional appearance
• Strong written and verbal communication skills
• Results oriented with concern for appropriate process.
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

Physical/Mental Demands

• Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.
• Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.

Environmental/Working Conditions

• Must be available to work a flexible schedule to