Job Category:

Allied Health

Work Shift/Schedule:

Varies

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

While under the supervision of a Field Services Manager, the Dispatcher primarily works independently to process the treatment and quick admission of emergency medical patients. Dispatchers should possess exceptional knowledge of medical terminology, pre-hospital pharmacology, and field treatment guidelines for various emergency conditions, treatment and stabilization of all patients and the standard of care for pre-hospital emergencies. Should have excellent communications skills and possess the ability to manage multiple communications related tasks at one time.
 

Minimum Job Qualifications

• Licensure or other certifications: State Certification as EMT.

• Educational Requirements: High School Diploma or GED.

• Minimum Experience: Level 1 - EMT with field experience but no dispatch experience, Level 2 - EMT with two (2) years of dispatch experience or paramedic with no dispatch experience, Level 3 - Paramedic with two (2) years of dispatch experience

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications: Paramedic License.

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Communication skills various mediums-Radio, Telephone, Face-to-Face

• Understanding of medical terminology

• Proficiency in Microsoft Word, Excel, and Access

• Knowledge of indications, dosages, and contraindications of common pre-hospital pharmaceuticals

• Knowledge of  pre-hospital emergency treatment protocols (specifically - Stroke, STEMI, and Trauma management)
   

Essential Tasks and Responsibilities

• Manages the patient transportation needs of Northeast Georgia Medical Center, Hospice, and Laurelwood. 

• Serves as communication point of contact for all incoming air and ground ambulances.

• Communicates and documents all potential in-bound Stroke Alerts.  

• Communicates and documents all potential in-bound Trauma Alerts. 

• Communicates and documents all potential in-bound STEMI Alerts.

• Ensures that all communication equipment is operational 24 hours a day/7 days a week.

• Troubleshoots problems with EKG transmission from the field.

• Accurately databases information from incoming ambulances.  

• Expeditiously responds back to the field ambulances that are requesting medical treatment orders from a physician.

• Identifies and alerts the appropriate personnel to possible radio equipment problems with the field ambulances.

• Manages the appropriate software programs for patient transportation and admission to the hospital.

• Is able to take reservations and dispatch NGHS ambulances from the department’s dispatch software program.

• Accurately enters ambulance information from non-NGHS field ambulances in the dispatch program.

• Makes bed assignments in the ER’s bed tracking software system for incoming ambulances before their arrival

• Ensures that Registration staff is aware of in-bound patients and their estimated time of arrival.

• Properly uses the radio console and troubleshoots problems. 

• Promptly answers the telephone and appropriately uses its functions in order to enhance communication links. 

• Maintains and operates the Medical transport dispatch radios

• Performs daily check of all communications related equipment in the Dispatch Center including computers, radios, telephones, printers, fax machines, and 12-lead EKG receiving stations.

• Minimizes the amount of time an ambulance crew has to wait for a bed assignment. 

• Notifies the appropriate staff of the ETA of the ambulance and the condition of the patient.

• Helps the medics physically locate the appropriate bed if needed

• Receives and documents concerns that affect NGHS from the ambulance crews and notifies the appropriate staff

• Submits Plant Operations work orders for repairs needed in the Dispatch Center and EMS room.

• All verbal communication is performed acco