Kennywood - Sales & Marketing Events Supervisor

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Kennywood is a National Historic Landmark with over 125 years of experience in fun! Kennywood has an unmatched mix of more than 40 modern attractions and one-of-a-kind classic rides, including eight roller coasters, a Kiddieland with pint-sized thrills for the little ones, and more. Kennywood's rich history spans generations of good times and extends beyond the traditional summer season with popular Halloween and Holiday events.

We are currently looking for a:

 

Kennywood - Sales & Marketing Events Supervisor

Roles & Responsibilities:

 

The Sales & Marketing Events Supervisor will manage all facets of coordinating and executing events and activations sold and developed by the Sales & Marketing teams at Kennywood. This position will ensure successful execution of events that will leave a favorable lasting impression on guests and the community.

Roles & Responsibilities:

Supervisory Duties:

• Supervise the daily operations of the Sales and Events team and any other assigned departments
• Lead by example, attitude, and as a representation of Kennywood’s core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all assigned sales and/or marketing positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Manage event & activation operations for scheduled in-park events at Kennywood
• Enforce all park policies and procedures and maintain all company standards
• Ensure effective communication and coordination with park operations teams to deliver best in class pre, day of and post event execution
• Maintain Park event calendar, ensures its data accuracy, and makes any necessary adjustments
• Manages multiple events simultaneously, making last-minute adjustments as required to ensure event success in a fast-paced environment
• Become knowledgeable of all events occurring at the park(s) to effectively represent the marketing and sales division
• Actively participate in sales development and event booking process during non-event days and peak business windows
• Proactively address any arising issues and troubleshoot any emerging problems during all events
• Function as the on-site contact to clients and guests for all aspects of their events
• Conduct pre and post event evaluations every shift and report feedback and outcomes to the marketing and sales division leadership
• Ensure all events are executed to the specifications and standards set forth by the company, including but not limited to event space set up, food and beverage service, attractions, décor, etc.
• All other duties assigned by leadership

Education and Experience:

• High School diploma, GED, or equivalent; Equivalent work experience will also be considered
• 1-2 years of related sales or marketing experience
• Previous supervisory experience a plus
• Previous amusement park, theme park, or waterpark experience a plus

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements: 

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demand