Advanced Customer Engineer

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary: 

The Advance Custoemr Engineer provides the next level expertises/services to ensure all the Reltio custoemers get the best possible experience. This position requires a deep understanding of the Reltio application stack from the front-end to the database layers and analysis of break-fix cases.

Job Duties and Responsibilities:

• Build highly scalable and reliable platform services and components to create the foundation of the core Reltio Platform architecture.
• Develop and implement strong algorithms/techniques for solving complex problems in a high-volume and high-availability environment.
• Take complete ownership of Reltio Platform features, components, and integrations.
• Build and implement scalable and accurate monitoring platforms and metrics platforms.
• Analyze user needs and software requirements to determine design feasibility within time and cost constraints.
• Provide top-quality technical support assistance, resulting in high customer satisfaction.
• Identify opportunities for continuous improvements to Reltio cloud-based platforms (AWS, CGP, and Azure).
• Develop new ways to optimize and streamline the Reltio Platform layer to facilitate a seamless implementation experience for our customers.
• Devise enhancements, and monitor performance, stability, and consistency of the Platform to facilitate the delivery of well-rounded decision-making in connection with product development and delivery.
• Resolve customer technical issues through research, reproduction, UI/API/performance debugging, and troubleshooting.
• Remain abreast of technological advancements to identify cutting-edge and new pragmatic approaches to building sustainable solutions, including applying pragmatic approaches to deliver solutions and fixes to critical customer-facing obstacles.
• Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues.
• Support Enterprise-focused applications, with a focus on data management, analytics, and big data platforms and technologies (Hadoop, Spark, MapReduce).
• Plan, design, and build effective solutions to support a rapidly growing business at a massive scale.
• Learn and keep up-to-date on the latest product functionality, dependencies, underlying architecture, and their operational impact.
• Research and develop solutions for customer support cases using extensive product knowledge, version control software,  and troubleshooting techniques.
• Enable a deeper understanding of MDM, NoSQL, Data structures, Service architecture, and System design through documentation.
• Collaborate with support, product management, and core engineering team members to design systems and obtain information on project limitations, capabilities, performance requirements, and interfaces.
• Represent Reltio in Customer meetings as an Engineering expert to provide clear and deep knowledge of customer issues and impacts.
• Provide input on product