Head of Field Service

Responsibilities / Tasks

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 8 + years, reflecting the strong culture, growth opportunities, and support we provide.

• Start strong – Medical, dental, and vision coverage begins on your first day
• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
• Keep learning – Take advantage of tuition reimbursement to further your education or skillset
• Live well – Our wellness incentive program rewards healthy habits
• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

The typical base pay range for this position at the start of employment is expected to be between $90,000 - $125,000 per year plus bonus. GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not guaranteed compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as a discretionary bonus (based on eligibility) and/or equity awards.

Job Summary:
Managing the day-to-day operations of the Field Service group, responsible for delivering the best possible service in the most efficient and cost-effective manner to the GEA LPT NAM customer base. The role ensures the team operates effectively while maintaining high standards of service, customer satisfaction, and operational efficiency. This position is open to working remote or onsite at our Hudson, Wisconsin location.

Key Responsibilities:

• Drive Field Service Engineers and other team members to implement departmental and company goals and objectives.
• Provide adaptive coaching and development to build and maintain a strong team of field service engineers and back-office personnel.
• Build a strong collaborative network within the GEA LPT NAM organization, including manufacturing sites and the sales organization.
• Effectively resolve problems and diffuse service breakdown situations (“Red Flags”) in a diplomatic and efficient manner, both internally and externally.
• Focus on continuous process improvement and operational efficiency.
• Prioritize team duties to ensure the highest level of utilization.
• Promote GEA LPT products, including spare parts, paid service, and equipment upgrades/retrofits.
• Arrange partnership agreements with Key Customers to provide value assurance solutions tailored to their needs.
• Establish strong, long-lasting customer relationships with Key Customers.
• Participate in the development, quoting, sales, and negotiation of service level agreements.
• Ability to manage a team across multiple locations.

Your Profile / Qualifications

Educational Background:

• Bachelor’s degree in Mechanical or Food Science Engineering

Professional Knowledge and Experience:

• 10–15 years of experience in a relevant field or industry.
• Focus on service management in a capital goods business or related technical field.
• Extensive prior customer interaction.
• Sales experience and prior P&L responsibility.
• Experienced with computer systems, including MS Office, databases, MS Axapta, SAP, or other relevant ERP systems.

Other Skills & Competencies:

• Demonstrated commitment to high professional ethical standards and a diverse workplace.
• Integrity, credibility, and a strong commitment to the company’s mission.
• Active interest in learning and contributing to the team.
• Demonstrated leadership and vision in managing staff, groups, and major projects or initiatives.
• Ability to operate effectively in a fast-paced, collaborative environment.
• Excellent management skills with a collaborative work style and commitment to results.