Program Coordinator (Administrative Analyst/Specialist Non-Exempt) - College of Professional & Global Education

Working Title

Program Coordinator 

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

College of Professional & Global Education

Appointment Type

This is a one-year probationary position

Time Base

Full-Time (1.0)

Work Schedule

Monday - Friday; 8:00am - 5:00pm

Anticipated Hiring Range

$4,816.00 - $5,351.00 monthly ($57,792.00 - $64,212.00 annually)

Salary is commensurate with experience.

Position Summary

With work assignments provided by the Program Lead, the Program Coordinator will manage daily administrative tasks associated with CPaGE programs. They will be responsible for building classes in relevant software systems, scheduling classes, answering program inquiries, resolving enrollment issues, communicating with instructors, and processing certificates. Other tasks may be assigned as needed. The Program Coordinator will address student issues and concerns, provide enrollment reports, and assist with enrollment documentation. They must exercise judgment in answering student inquiries and resolving student issues, recognizing problems and suggesting possible solutions. In addition, they may be asked to suggest changes and improvements to web content and marketing documents, and provide basic analytical analysis, including reconciling invoices and creating purchase requisitions.

Position Information

Programs coordination, administration and operational support 

• Setup courses in relevant software systems.
• Schedule classrooms and all details associated with offering classes.
• Create purchase requisitions, reconcile invoices, and prepare invoices for review and payment.
• Maintain accurate students records in relevant software systems, including tracking of program progress and completion.
• Create grade and certificate spreadsheets for the purpose of entering grades by Enrollment Services.
• Create and maintain essential data on Excel spreadsheets as well as BOX Folders.
• Assist faculty and staff with administrative and operational needs.
• Assist with program related events.
• Compile information and data to support new program development. 
• Process certificate completion requests.

Communications

• Answer current student and prospective student questions.
• Resolve student issues.
• Communicate issues to partners and provide reports to the Program Lead.
• Communicate with college staff, campus community, external clients/partners and the public.

Programs Budget Operations

• Reconcile enrollments, budgets and fiscal documents for review.
• Generate enrollment statistics and reports for budgeting

Minimum Qualifications

• Requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods normally be obtained thro