Assistant Director of Instructional Technology - Office of Academic Innovation - Penn Engineering

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Assistant Director of Instructional Technology - Office of Academic Innovation - Penn Engineering

Job Profile Title

Information Technology Manager

Job Description Summary

Penn Engineering Online is seeking a leader with expertise in instructional technology, operational management, and emerging technologies to lead the Instructional Technology Team. This role will oversee day-to-day course operations and manage AI-related projects and initiatives across the Office of Academic Innovation to ensure a cutting-edge learning experience.

Job Description

Penn Engineering Online is seeking a leader with instructional technology and operational expertise to lead the Instructional Technology Team—a fast-paced, agile team in a growing and dynamic office. The Assistant Director will manage the team of approximately four full-time employees responsible for ensuring a successful and seamless learning experience for over 2,000 students in multiple online programs.

This role will manage and supervise day-to-day operations, including maintaining and innovating a comprehensive customer service strategy focused on outcomes and student success. Beyond core operations, the Assistant Director will act as a strategic lead for the Office of Academic Innovation’s AI initiatives, managing the lifecycle of AI-related projects and their integration into the digital ecosystem. The Assistant Director will serve as the go-to expert in supporting operations in an online learning program, implementing best-in-class instructional technology, and leading and growing a team of high-performing contributors.

The job will follow a hybrid work schedule. Some evening and weekend work is required.

Responsibilities

• Team Management As the supervisor of the Instructional Technology Team, manage employees responsible for day-to-day operations of at-scale online, for-credit, courses. Specifically, review and refine existing processes, responsibilities and operations to ensure a smooth course experience for faculty, TAs, students and staff. Develop and manage a complex course support system, ensuring the responsibilities are distributed evenly among all staff members. Oversee TA hiring and exam proctoring. Work with the Instructional Design Team to refine processes related to revisions and preparations for the following semester. Ensure the staff has regular training and professional development to increase their understanding of instructional technology and team operations.

• Instructional Technology In concert with other Instructional Technologists on the team, serve as an expert in instructional technology, troubleshoot all platform or course challenges, and develop workarounds as needed. Perform quality assurance checks on a number of systems and platforms